catalogue of incompetence

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Guest's review of B&Q

★☆☆☆☆

“catalogue of incompetence”

Written on: 15/05/2022

Kitchen installation:

There are two kitchen cabininet doors that are completely different with the same name on display at the Cabridge B&Q. Garciana. So I ordered the exensive ones and the installer was installing the cheaper ones that I do not like. A real hassle to get them returned becuase they were no longer packaged. They came 2 weeks later.

The installers installed the cabinets upside down. When installing the draws, they could not be lined up. Now I have further delays because the installers are booked on another job.

The kitchen has been barely usable for the past month as everything was cleared ut for the installation.

My solution that B&Q should consider is to get a person with clear project management skills to be the person to liaise with the client. If things go wrong - more have gone wrong on this job, too many to list, but they are responsible for getting the job done to a proper professional standard.
I am still in limbo with B&Q still without a kitchen.
Some of the putting together of the cabinets is poor with damage to the melamine covering. The worktops still must be installed. I am dreading seeing what happens here.

  • Cambridge - Newmarket Rd

    Branch Visited

  • Kitchen units and dishwasher - £4k

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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