Never buy from this store

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★★☆☆☆
1.7 / 5
18% of users recommend this
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omClarke321's review of B&Q

★☆☆☆☆

“Never buy from this store”

Written on: 19/11/2020 by omClarke321 (1 review written)

I would leave no stars if I could. Purchased an expensive kitchen in august 2020 for delivery 18th November. Kitchen never turned up, promised call backs from rude staff that never materialised, covid as an excuse etc etc. After finding out the truth after 2 days of numerous calls I was told by customer service that the kitchen hadn’t been delivered due to a system error at their end. I was never informed of this at all. I found out when the kitchen didn’t get delivered on the day. We have no sink, running water, fridge, oven, hob, freezer and are expected to stay like this until feb 2021. I was then told “we’ll you shouldn’t have taken your kitchen out”. I had a text on the 11th November saying my kitchen would be delivered on the 18th. The sales manger expected me to have my original kitchen and a full new kitchen together in the house. It is 5 weeks before Christmas. I won’t be able to cook a Christmas dinner, never mind beans on toast. The response from B & Q is you can have a refund. When compensation is mentioned to customer service the response was a B & Q gift card. I have to buy take aways for meals as no where to store food or prepare or make sandwiches due to having no work tops etc. B & Q have had my money since august and expect to keep it until feb which is over 6 months. Never ever ever buy anything from this store. You will regret it

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