Beko DWD4310 Review

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29.0% of users recommend this
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Putnamqq1971's review of Beko DWD4310

“Only left one star because I couldn’t leave zero....”


written by Putnamqq1971 on 28/01/2022

Only left one star because I couldn’t leave zero. Very long story short been in conflict with them now for a month. Firstly everything from their dishwasher to their customer service is way below reliable or professional. Dishwasher broke after 2 years of use, on/off switch not working, so thinking I would get it professionally fixed by the company who made it I called the repair service at Beko. They sent an imbecile of a repair man to look at it. He didn’t even attempt to fix it but told me he needed the £129 fee to order parts. I was told by the phone operator that this needed to be paid on completion of the job, when I told repair man this he said policy had changed and he couldn’t order parts unless I paid. Reluctantly I did so! Never again! He said he would be back when the parts arrived, this man had no people skills was rude and didn’t listen, the type that likes to talk over you. A phone call from Beko a week later said he was now sick and couldn’t come back for another 2 weeks. Not happy with this timescale as I could have rang a local repair man to fix it on the same day I asked for a refund. Bearing in mind it took several phone calls on hold for at least half an hour each time and talking to very unhelpful people who sounded like they had just rolled out of bed. I eventually got a call back from someone who said he was a Team Leader stating that he would only refund £64 because the engineer had been out. It was a like it or lump it situation they have you over a barrel. I explained the repair man did NOTHING BUT TAKE MY MONEY. He apologised but nothing further. Because of the lack of refund I thought I would get my monies worth and begrudgingly agreed to them continuing with the fix. The engineer turned up again in his usual sarcastic tone couldn’t fix the dishwasher again said he needed more parts!!!!! Dismantled my kitchen and refused to put it back saying he would do it when he returned with the part. I have small children so it was not safe. Obviously I wasn’t happy about this so wrote an email asking again for a refund and made a formal complaint. Told them I was cancelling the repair and that their engineer would not step foot in my house again. I’ve not heard a word from them but engineer hasn’t rang to say when he’s coming again so I know the visit has been cancelled but they are plainly ignoring me for the refund.

I strongly advise that you avoid all things Beko. They don’t even care when you tell them you are calling trading standards or leaving bad feedback. 

  • More than 1 year

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