118 118 www.118.com Review

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★☆☆☆☆
1.1 / 5
5% of users recommend this
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Guest's review of 118 118 www.118.com

★☆☆☆☆

“I called 118 118 in a hurry to get a number. I knew...”

Written on: 17/08/2017

I called 118 118 in a hurry to get a number. I knew that I would be charged about £1.20 for this service. I was asked if I wanted to be connected to which I said yes. Upon hearing the message that the charge was now £8 a minute I disconnected. However on checking my phone bill I was charged just over £10 for a 38 second call I called 118 customer services and complained and have been promised a refund by cheque. This service should not be allowed and any government that allows this blatant extortion should hand their head in shame. Consumers should be told about charges upfront. My advice to anyone never call 118 118 and if you have been charged complain to OFCOM your local mp and local councillor.

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