Customer service

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GoPro Hero 3 Black Edition
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★★★☆☆
2.8 / 5
From 4 reviews
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ofMassey287's review of GoPro Hero 3 Black Edition

★☆☆☆☆
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“Customer service”

Written on: 13/06/2017 by ofMassey287 (1 review written)

Customer service at Go Pro is poor to non-existent- definitely something to consider before ordering. They are difficult to contact, have poor organisational skills and took my money even for an out of stock item and NEVER said it was out of stock. I found out 5 days later when I tried to track my order.

If you're paying a lot for a camera, you want a brand you can trust and someone you know will honour your warranty and listen to any problems or complaints. Go Pro is not that brand in my experience.

If this doesn't bother you, then disregard this review- I'm sure its a great camera, but the whole experience I had put my off ordering anything from Go Pro directly again.

  • Less than a Week

    Time Digital Camera Owned

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