Worst customer service Exeter Matalan

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castill's review of Matalan

“Worst customer service Exeter Matalan”


written by castill on 19/10/2022

Had to return to Exeter store as security tags had not been taken off ( 45 min drive ) Staff were rude and unhelpful ...told us that the alarm must have gone off as we left .... which it didn't ..they kept insisting it must have . Refused to let us spend the voucher that Matalan head office had sent us for the inconvenience of having to return.
We originally shopped on Saturday and thought the poor service was maybe due to Saturday staff...but returning on the tuesday it was worse we felt we inconvenienced them as they were all chatting behind the tills and certainly didn't want the bother of customers.
We've always really liked Matalan but will certainly not be returning to this store

  • Exeter

    Branch Visited

  • Quality of service

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