never use John Lewis again very poor customer service

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John Lewis
★★☆☆☆
2.0
From 610 reviews
26.0% of users recommend this

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Guest's review of John Lewis

“never use John Lewis again very poor customer service”

★☆☆☆☆

written by on 15/12/2022

My son brought a washing machine from John Lewis along with their Installation service .

They delivered & un packaged the machine but said they were unable to fit it as they did not have the right tools but said it was ready to install .

Installed washing machine & put it on for the first time & it made a horrible sound & stopped working the Installation team had left the transit bolts in .

Contacted john Lewis & they are not intererested in helping & have only refunded cost of installation & will not replace machine . So my son has been without a washing machine for over 2 weeks now !!

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