Such poor service

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Maylott's review of House of Fraser


“Such poor service”

Written on: 22/11/2021 by Maylott (1 review written)

such bad customer service , returned a top that was not correct size but they did not have the right size so got a credit note . Then went online to purchase correct size and used the credit note to do this , which then just left me to pay for delivery , which i did and authorised debit card payment for this . I then found that the total amount was taken for the new item plus delivery and they said the credit note did not get accepted properly .
They now want me to return the item , wait 10 days for a refund , then order the item again ( and i am now concerned that this whole episode could happen again ) , and when i asked why they could not just refund the amount of the credit note and keep the delivery charge and then i can just keep the item, i was told this was not possible. This is a whole waste of my time and such an inconvenience when i thought online shopping was supposed to be making things easier ,
Once i have sorted this whole episode out and spent the credit note , i will no longer shop with House of Fraser due to their poor performance in this matter

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