written by KaiLancaster368 on 15/11/2014
This company needs closed down how can they take peoples money it makes me sick I ordered the trail at £1 postage received it and I was thinking it was to good to be true went on line and read all the reviews I rang my bank and cancelled all payments to white time luckily for me no money was taking thank god. I few weeks later I decide to try white time on my teeth and I must say it worked really well my teeth are about 10 shards lighter. Just a shame they rip people off!!!! I would give the product 4 stars but the company it's self is a big fat 0.
written by TuckerMahoney145 on 09/10/2014
Stay away.
written by jessiedejesus on 01/10/2014
On the 27th August 2014 I signed up for the 'free trial' at 2 x £1 on their website. Terms & Conditions nowhere to be seen at time of signing up. Then had 2 x £99.99 taken on 8th Sept 2014. I immediately emailed both UK.Whitetime-whitening & UK.The-White-Expert on 8th Sept 2014 asking to cancel and complaining that I hadnt signed up to any recurring membership. UK.Whitetime-whitening replied twice saying that my 'membership' had been cancelled (reference number RR7ddaf998) and I was assured that no more money would be taken and then again to quote their Terms & Conditions. Unfortunately on the 24th Sept 2014 a further £119.98 WAS taken by a slightly different company name (The-White-Smile.com) and when I emailed they said they had never received any prior email from me asking for the membership to be cancelled and that it 'must be a different company'. In summary I've had three unauthorised debits off my credit card: UK.Whitetime-whitening. (£1, then £99.99); UK.The-White-Expert (£1, then £99.99); The-White-Smile (£119.98). My credit card company (Barclaycard) are aware of all this and have cancelled my card and issued a new one and are also sending me charge-back forms to complete.
written by Kennedy360 on 30/09/2014
One pound was taken from my account at the time of buying and a further £(9 has been taken! HOW CAN THEY DO THIS!!! TOTAL CON!! DONT PURCHASE OR BE FOOLED BY THIS LIKE I AND OTHERS HAVE BEEN!!
written by angrydad1991 on 26/09/2014
This guy needs shutting down and locked away he has taken 300pound from me in the matter of. Weeks I am working with my bank to try and stop it and get my money back. This is sick I only work part time with a baby to look after and just to have my hard earned. Money gone in a flash it's scary.
written by on 26/09/2014
Ordered a trial which was £1.00 for delivery. Received it with no invoice or delivery note which i thought was strange. Few weeks later they'd taken £99.99 from my account which i hadn't agreed to. It hadn't stated terms and conditions when i ordered the trial either. This needs to be stopped now. Ive put a block on them taking anymore money, i am trying to get my money back from the bank which shouldn't of issued it anyway.
written by 66Brown on 26/09/2014
The product was advertised as a free trial offer and £1 for shipping only.No terms and conditions were advertised.My credit card was debitted £200.Two days later i received the product very cheaply wrapped in a garbage bag wrapper not even a special delivery.I called the number on my credit card statement to enquire why I was charged before I had tried the product and where was the trial offer.The person said that I had purchased the product and that royal mail was at fault for late delivery. By this time i was confused as i believed a trial offer was for one to try first before one orders.I insisted that I wanted my money back and he started to make a joke and laugh about it.I asked to ask the manager to contact me.She did not.I called again the man said he can give me a refund of £15.I refused and insisted I wanted the full refund of my £200.He sent me terms and conditions which I had never seen at the time I filled in the form.I contacted my bank and who is going to assist in claiming the money
Written on: 27/09/2014
I did the same thing, thought I was only paying a £1 and I have had £420 taken out of my account, I've spoken to my credit card company and they said I agreed to the t&c that's why they have taken the money,but there were no t&c on the web page I ordered off.i am really upset and angry that this can go on and people get away with it, as my credit card company have more or less said there's not much chance of me getting my money back.
written by Ryan395 on 25/09/2014
They have taken £200 from my account. I am now overdrawn and getting a bank charge. the bank said its my fault. I e-mailed the company the said i agreed to the subscription when I made the order. I would never of agreed to this and I feel the terms and conditions were not made clear. I am really upset and angry with myself that I have fell for it. my family and i really cant afford to lose this kind of money. I wish I would of researched this product first. I am throwing this product in the bin its most likely fake like the company. One expensive lesson learnt.
Written on: 26/09/2014
mate the same thing has happened to me, and apparently every month they charge £99 again and again, did you know about that and if so, whats the best way to stop this from occurring, should I cancel my card or tell the bank to block payments to this company???
Written on: 26/09/2014
When I spoke to my bank, the said all they can do for me now is block any future payments. I also emailed the company I told them to cancel the subscription and also send me conformation which they did. You should get in touch with your bank asap.
Written on: 12/11/2014
Hi same thing happen to me I ordered the free trail for £1, when It arrived I said to my other half that it was to good to be true then I come across all the reviews. I got on to my bank that night told them to block white time from taking any money luckily for me no money was taking. I then rang white time to cancel. Ps cancel your card aswell to be on the safe side. I did try it on my teeth and I must say my teeth are a lot whiter. Just a Shame this company rid people off
written by Coltenh1947 on 25/09/2014
I bought this trial and got my order 10 days later. I'd not even open this trial and this company 12 days after I bought the trial started taking hundreds of pounds out of my bank. I'm now FIGHTING for my money back! Not good!!!
written by Anabelle246 on 25/09/2014
This is fake they take ur money and no reply from them it is a spam company I think money is taken from my account since over 1 month product I didn't receive I written to them severally no reply ; it is really bad.....
written by RoselynHayes on 24/09/2014
Sent for trial offered at £1....... They took the pound then 2 weeks later £99.99 total rip off merchants should be shut down
written by Miki56 on 22/09/2014
Hi does anyone have address for whitetime l I too have been had . Want to return there product And try and get refund from bank .
Written on: 28/09/2014
Hi mate,first contact ur bank and stop an further transactions on ur account .don't even attempt to contact them cos they will nt give u ur money back.If u used ur credit card ur bank can help to claim the money lost by sending u some forms to fill ,whick they will foreward to the company.Im in tht process nw.
let me knw wht the outcome is.
goodluck
written by 219Barr on 21/09/2014
Orderded this no t&cs where available got charged £1 pound and got an email saying I need to send it back within 12 days but it was too late unpopended as well how am I supposed to try it then? Anyway they tried to take the funds but I hadn't been paid I cancelled my card with the bank. Does anyone know what happens if you cancel your card? Eg legal action
written by 35Gallagher on 21/09/2014
You sign up for a free sample, pay with your debit card£1.99 and they take £ 99.99 from your bank.they will continue to take money until you cancel your debit card & tell your bank to put a stop on.You also have to cancel with the company who more or less laugh at you for being fooled. Do not sign up, you will loose money!
written by vicstar84 on 20/09/2014
not happy, am a single parent and i bought the teeth whitening for jus one pound ages ago and just looked in my bank and they have taken 99.99 out of my account. tried to get a contact number and not one is available hopefully i will get a refund from the bank
written by liDrake40 on 18/09/2014
Do not use there in Poland ripping us off there pond life lower than sea weed
written by Kathleenh218 on 17/09/2014
Beware. They advertise a tree trial paying just £1 for delivery. 10 days later they then took a further £99.99 from my account and despite blocking them they are robbing customers off more by taking money out in different names. Join the Facebook group for help if it happens to you
written by Kelseyb351 on 17/09/2014
Hi, the same story happen with me. And now I have no idea what to do. Pls, give me phone number or something to call them! I can not find. Thank you!
Written on: 17/09/2014
DO NOT BUY!!
The seller is a person who is tricking people out of money. Signed up for a free trial, risk free but then £99.99 came out of my account without being told what their terms and conditions were. My bank will not refund and the company will not take the returned product!
The people selling on ebay are trying to get rid of a product that by EU standards should only be sold to dentists due to the amount of hydrogen peroxide.
written by Brindley on 13/09/2014
They took £1.00 out your bank then another £99.99 out before 14 day cooling off period. You don't get a free 7 day trial and nothing for your money don't touch them stay as far way as possible.
written by Charleej130 on 13/09/2014
Please read small print just got my bank statement and had £99.99 taken out of my bank plus the £1.00 only got one product but thankfully my bank reinstated me and cancelled any future payments
Written on: 13/09/2014
Did you open or use the product? I'm down £101... Blocked them from withdrawing any further money but I can't get the money refunded by my bank!
Written on: 15/09/2014
How did you get your money back and what bank are you with??
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Maggiehall140's Response to jessiedejesus's Review
Written on: 09/10/2014
This is happening to me too. My credit card company are dealing with it.
Jessiedejesus's reply to Maggiehall140's Comment
Written on: 09/10/2014
Hi. Terrible I know. Join the Facebook group.