Absolute waste of time & a hugely stressful experience

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Cheryl.lloyd's review of Fluent Money - www.fluentmoney.co.uk


“Absolute waste of time and a hugely stressful experience”

Written on: 12/10/2021 by Cheryl.lloyd (1 review written)

We applied for a loan with Fluent money and it was a complete disaster that ended up with us not getting a loan and the experience hugely impacted on our time as well as our mental health. After going through all of the obvious questions with the advisor (which took about an hour) we assumed we had answered everything and would wait to hear. We then had to go through the same again with a different advisor, who appeared to have no details that we had previously given. We were then asked to submit various documents but received endless messages saying they were not clear, even after we had double checked them. We then went on holiday but received phonecalls and messages constantly bombarding us throughout our holiday, asking us when we would submit documents that we had already submitted. We were then changed advisors who again seemed not to have a clue about anything we had submitted and were bombarded with further requests for questions that we had already answered and when we got tired of answering and decided to leave it, the messages and calls continued every day. We were eventually so fed up that we sent an email, a text message, contacted them on the app to say that we no longer required the loan and to leave us alone. When an advisor called for feedback, we told him that the company was now impacting on our mental health as we were being hounded and felt we had completely wasted our time. Not only a waste of time but really stressful too! I wouldn't bother even attempting to use this company.

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