Card repeatedly blocked abroad despite advising travel plans

“Card repeatedly blocked abroad despite advising travel...”

Written on: 03/07/2013

Card is blocked every time we go away and we spend the precious little time we should be relaxing oh holiday, on the phone to our bank!

This is despite having repeated the process the week before departure to tell them we're going away, what the dates are, where we're going, and which cards we are taking.

I actually (after another 45 minute call this evening) managed to establish with their staff, that even if we log all of our travel arrangements with them, there is still a good chance that a machine will override it and place a block. Apparently the staff at Lloyds TSB are unable to do anything about this.

So be warned people - I've banked with them for a decade, and am now looking around for a new bank.

Holidays are what you spend your entire working life looking forward to, and despite this, Lloyds TSB are prepared to repeatedly spoil them for their customers, to save themselves a few quid.

That, and it takes an average of two calls totalling between 30 minutes to an hour to get any sort of useful response, to an 0845 number at lots of pence per minute.