Typically Disappointing of Tesco

Click here if this is your business
Tesco Clubcard Credit Card
★★☆☆☆
1.8
From 136 reviews
21.0% of users recommend this

  • Customer service

  • Value For Money

Click here if this is your business

NorthernFamily's review of Tesco Clubcard Credit Card

“Typically Disappointing of Tesco”

★☆☆☆☆

written by NorthernFamily on 17/07/2013

A family customer for many years, both in the store and of the credit card, we were originally attracted by the ClubCard Points.

Since then, the quality in store of groceries has declined as well as the points gained using the credit card.

More recently, a bad experience has broken the back of this family's good will. We have always paid the credit card's balance in full each month for many years but, unaware of a cut-off, paid the last balance at 9pm.

That induced £60 of interest and £12 late fee.

Tesco's response to our objection was that we shoud have paid before 4pm!
They simply could not see how this just wasn't right.

So, goodbye Tesco, you're fired!

Your points aren't that good these days (but will do).
Your food isn't the best and goes off too quickly (but we'll live with).
Your customer service leaves a bad taste(so enough is enough).

Yours, a was once loyal customer.

  • 1 year and over

    Used card for

  • Yes

    Loyalty scheme

  • Customer service

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rabberto's Response to NorthernFamily's Review

Written on: 11/11/2013

The typical way that Tesco now seems to deal with customers.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Usman_Capri's Response to NorthernFamily's Review

Written on: 02/12/2013

I been with tesco long time but recently very disappointed. They charged me extra as well without notifying me etc.. I alredy good bye tesco ....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account