Pitiful service.

1.7 / 5
19% of users recommend this
  • Customer service

  • Value For Money

Catjo321's review of Sainsbury's Standard Credit Card


“Pitiful service.”

Written on: 17/06/2019 by Catjo321 (1 review written)

Totally unprofessional. When they do answer the phone (eventually_, passed from one person to the other. I requested a change of address on several occasions, staff too impatient to await answers to security questions so I was deemed a security risk; now unable to change my address and all statements going to previous address for past 5 months. Don't know how much I owe, other people at previous address now reading about my financial details. Countless calls to Sainsburys bank, but they wont change my address. Going to financial ombudsman as I'm unable to get any details about my own account. No-one thought to ask me for a utility bill from my new address, and now I cant be bothered sending after all the phone calls. Going to financial ombudsman to intervene.

  • 0 - 6 Months

    Used card for

  • No

    Loyalty scheme

  • Customer service

  • Value For Money

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