Dreadful customer service

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MBNA Platinum Plus Card
★☆☆☆☆
1.3
From 101 reviews
13.0% of users recommend this

  • Customer service

  • Value For Money

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Guest's review of MBNA Platinum Plus Card

“Dreadful customer service”

★☆☆☆☆

written by on 22/09/2013

I've been a customer for many years, and have multiple cards with different companies. Typically, I pay off my cards in full each month.

I had a basic query, and just had the most awful, frustrating customer service imaginable. It is such a sharp contrast to American Express.

I'm going to end my account. I just hate the idea of them profiting from me.

This is my first ever customer review - only mbna managed to get me so rattled to do it...

  • 1 year and over

    Used card for

  • Yes

    Loyalty scheme

  • Customer service

  • Value For Money

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