5 weeks & still no refund

2.3 / 5
34% of users recommend this
  • Customer service

  • Value For Money

MacDonaldtk333's review of Aqua Credit Cards - www.aquacard.co.uk


“5 weeks and still no refund ”

Written on: 10/04/2020 by MacDonaldtk333 (1 review written)

I requested a refund on a Flybe account 5 weeks ago now. I’ve made 5 calls to get this sorted. Every time I call they say they have looked into it and it would show in 48 hours, 7 days later it’s still not showing. The keep asking for further information and I have to prove that Flybe are in Administration! Totally Joke. A friend who booked the same flight on another Credit card received a refund in 7 days.
Each time I call they have another excuse as to why it hasn’t been administered.
They are saying the interest is frozen on this transaction but I do not believe them.

  • 1 year and over

    Used card for

  • No

    Loyalty scheme

  • Customer service

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