Experian do not care about their customers at all

Click here if this is your business
Experian Credit Report www.experian.co.uk
8.0% of users recommend this

A.McJannet's review of Experian Credit Report www.experian.co.uk

“Experian do not care about their customers at all”


written by A.McJannet on 31/05/2020

Experian just dont care about their customers at all. I was a subscriber to Experian since 2016. Until now. I lodged a complaint with them on 3rd May 2020. It's impossible to get in contact with them. So I raised a complaint, the only option.

The auto acknowledgement implied I'd get an answer within 3 days. Might be a little longer due to current CV19. Over 3 weeks later and absolutely nothing. I have been in contact with numerous companies during CV19 and they all manage to respond promptly despite CV19.

The issue I complained about persists and they still havent bothered to reply in any way shape or form. Clearly by not answering they dont know and dont care.

Meaning Experian add no value whatsoever and is simply a complete waste of time and money.

I cancelled my subscription and warned them if I dont get a reply I will take to all online avenues to broadcast how utterly useless they are. They still havent replied. So, everyone, whatever you do, do NOT use Experian. They are worse than dreadful.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0