Only interested in getting your money then dont care

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Batesib226's review of Sykes Cottages www.sykescottages.co.uk

★☆☆☆☆

“Only interested in getting your money then dont care ”

Written on: 31/07/2022 by Batesib226 (1 review written)

We booked 9 Pen y Ghent - Tosside near Long Preston, Yorkshire Dales via Sykes Holidays for a 5 night stay in July. On arrival we noticed that the accommodation was dirty, dead flower in a glass on the window sill, vet medication which was over 6 months old left in the kitchen cupboard, broken ornaments on the fire place, all pots, very very old and well used pans, cooking utensils etc dirty and all needs to be cleaned. The welcome pack left contained out of date and mouldy bread, the decking didn't have furniture as advertised, and what was there was rusty and old and decking was filthy. There was nothing in the accommodation to enable us to use in the oven so no means of cooking an evening meal. Tried to contact owner on number given by Sykes, tried several times, no answer. Following day called Sykes to be told owner lives in Canada so struggling to get hold of him. Shower in ensuite couldn’t be used as door was off the rails, no toilet roll not bath mat. All magazines left were ripped and over a year old. We reported all of the issues, which there are many more than I have listed, to Sykes and stated we wanted compensation. Owner finally got someone to call to fix shower, and we asked for some oven pots so we could cook food which he brought 1 x baking tray, 1 x bowl and 1 x lid from a Pyrex bowl. The shower door came off runner as soon as we tried to use it so it wasn't fixed. Sykes contacted owner and owner doesn’t think that anything is wrong and is not prepared to offer compensation, how does he know if everything is ok when he lives in Canada. Sykes have backed the owner and basically said the complaint is closed so nothing can be done and that is that. It seems that although we are Sykes customer and paid them good money for this holiday they don't actually care about our experience and only interested in the owner of the accommodation. They took our money for a substandard accommodation and now basically we can't do anything about this and we have to shut up and go away as they do seem to only care about their client the accommodation owner and getting their money from good honest people who save hard to have holidays. Sykes, remember you are there to help not only the accommodation owner but also to help and ensure that hte holiday maker who pays good money also has a good time and the accommodation and holiday experience is a good one and if it isn't then support the holiday maker as well and as good as the owner of the accommodation as it does seem you don't care about the holiday maker.

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