Money grabbing during a pandemic.

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UnitedStates's review of Sykes Cottages www.sykescottages.co.uk

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“Money grabbing during a pandemic.”

Written on: 30/07/2020 by UnitedStates (1 review written)

I had cancelled my holiday booking online 12 weeks before the start of my UK holiday (due to COVID). I received a message on their website that the booking was cancelled and I would receive an e-mail confirming that, also that no further funds were going to be taken out. They then took the funds out anyway (over $1,700). I e-mailed but only got an automated message in return stating they were very busy at the moment. Seriously? I'd give them a 0 star rating, but that wasn't an option. In the middle of a global pandemic they are money grabbing. Disgraceful.

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Mohomed's Response to UnitedStates's Review

Written on: 19/08/2020

Had same problem myself rubbish customer service would rate them in minus figures non existing customer service by phone or email

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