Debbie's Villas Reviews - www.debbiesvillas.co.uk

★★★★★
4.9 / 5
97% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Debbie's Villas www.debbiesvillas.co.uk - Ask a question now

Media Gallery for Debbie's Villas www.debbiesvillas.co.uk

Debbie's Villas www.debbiesvillas.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Absolutely outstanding! ”

Written on: 05/07/2019 by shanetrafford (1 review written)

Debbie’s Villas have been brilliant throughout the whole process and the villa was ‘out of this world’. It was really modern and felt like it was our home from home. The mobility scooter we hired from Debbie’s Villas was a real godsend. We really can’t sing your praises enough and we will definitely be using your company again. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fab holiday with Debbie's Villas”

Written on: 22/02/2019 by echansen (1 review written)

Booked a villa in Orlando with Debbie's Villas. Friendly, efficient, helpful - can't fault them at all. Just wished they operated in other places as well as superb company… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Excellent Company to deal with - highly reccomended”

Written on: 05/02/2019

As advised by Debbie's Villas we stayed on Highlands Reserve near Davenport. We went to play golf and found the course to be excellent. We had a very good 4 bed, 3 bath villa facing west and backing onto open land and woodland. There was a pool within the lanai and we were able to enjoy a glass of wine (or more) as the sun went down most evenings. The villa was well equipped and spotless. It was managed by a company on site who were most efficient. Within easy reach were many golf courses… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Kissimmee Encantada Town house review”

Written on: 31/01/2019 by redla (1 review written)

We really enjoyed our stay at the Townhouse on Encantada and it met all of our expectations. The vicinity to all attractions was good and the actual location of the house backing onto the lake and catching all the afternoon sun in the pool area was lovely. Although we didn't use the main pool at the club house it also looked really nice. Finally I would just like to compliment Debbie's Villas themselves. All dealings and communications have been without fault and I would definitely recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Villa - Florida”

Written on: 27/09/2018 by PalmerFamily (1 review written)

September 18 - Just come back from the villa booked at Champions gate Florida. Gated community was one of the best communities that I have been on and the villa was outstanding would definitely go to the same villa and community again. The service provided by the staff was excellent nothing was too much trouble from start to finish gold star customer service provided. Have already recommended Debbie's Villas to a number of my family and friends, would recommend anyone to check this company… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Fantastic Company”

Written on: 23/04/2018 by SilG (5 reviews written)

Debbie’s Villas are a fantastic company. We booked a six bedroom villa in Emerald Island Kissimmee to take our children and grandchildren on a holiday of a lifetime and it certainly was. We dealt with a lady who was so knowledgeable and helpful. The villa was fabulous and lived up to and beyond our expectations. We will certainly use this company again. The price was right too. We looked at several websites but Debbie’s Villas came out best for everything. The welcome pack at the villa was… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“our recent holiday”

Written on: 19/04/2018 by McKenzie328 (1 review written)

We stayed recently at 317 belfry drive davenport .this villa is very well equipped has a lovely pool great location near a golf course with decent access to parks and local restaurants.Overall a nice experience nothing to complain about… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“outstanding service and villa ”

Written on: 16/04/2018 by iandavy (1 review written)

We had a good feeling about Debbie’s Villas before we traveled , just the care and serviced seemed very good , we asked about renting a double pushchair , they didn’t have what we wanted but contacted us 2 days later saying they would purchase one and rent it to us if we still wanted , it was there when we arrived and perfect , we arrived late and there was a nice welcome pack with bread butter tea coffee and more , the Villa itself was very well equipped , spacious with plenty of quality… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“5 star”

Written on: 06/04/2018

To Debbie's Vilas Just back from our holiday in Reunion, excellent accommodation, 5 star all the way. We have been to Orlando many times over the years but this is the best condo ever. Please book with them as their service is second to none . You will not be disappointed. This company cannot do enough for you. They phone you before you go to see if you need anything or ask any questions, they phone you a few days after you get home to see if everything went well. We will not look anywhere… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Outstanding Exceptional Service”

Written on: 12/03/2018 by threeelms (1 review written)

we go to florida every year sometimes twice and have stayed in many villas with many different companies but up until 2 weeks ago we have never had the service given to us by the staff at Debbie's Villas. They went over and beyond to help us find a Villa for the next day when we found out the night before travelling that our original Villa was double booked and we had no accommodation. on the morning of our flight and there staff worked miracles to find us an outstanding villa for our arrival… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Absolutely faultless ”

Written on: 19/10/2017 by Loobyxx (1 review written)

We (party of 9) have returned today from a 2 week stay in Orlando with Debbies Villas. Excellent customer service and communication, very appreciated welcome pack and the sorting out of an electric wheelchair. Really couldn't fault them and will defo be using them again and recommending to others… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“absolutely great customer service ”

Written on: 16/10/2017 by 2inrosecott (1 review written)

The brooking process was incredibly simple and efficient. We requested a sat nav which arrived in plenty of time along with a pre paid return envelope. It was so much cheaper then with the car hire company. The villa was amazing and totally met our expectation. I would recommend Debbie’s Villas to anyone who asked me. It was fantastic… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Friendly and helpful staff and great villas ”

Written on: 11/08/2017 by CMWWall (1 review written)

Our family have booked and stayed in several villas through Debbie's Villas over the last few years. Recently returned from yet another amazing holiday and having seen the odd bad review, I must say I am really quite surprised. Booking is so easy, the website is very user-friendly and the staff at Debbie's Villas have always been so helpful when contacting them with questions both early on in the booking process and close to our departure. Having experienced a few different local management… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful experience!!”

Written on: 10/08/2017 by DavidSIR (1 review written)

21 May 2018
I booked a Villa last year with “Debbie’s Villas” and it was awful. The Villa was disgusting and dirty. The local management company did next to nothing to help resolve the issues. The aircon smelt like rotting floors and even the maintenance chap mentioned the problems where ongoing. Debbie’s Villas held their own enquiry which is nothing more than the company investigating their own inability to manage the Properties correctly and funnily enough excepted no blame. Don’t
Read Full Review

Debbiesvillas's Response to DavidSIR's Review

Written on: 25/08/2017

To the reader - I'm Mike, the Customer Service Manager at Debbie's Villas. You will see from this website and our own website that we have a large number of very positive reviews - we take complaints very seriously and have spent many days investigating this complaint and my findings (which have been separately reported to the customer) are below. If you do not wish to read the whole report on this, my summary is that this review is unfair, factually incorrect in places and we/the local management company acted upon the customer's requests immediately. There were some initial cleaning issues on arrival, but these were rectified immediately. Regarding the smell which has been mentioned, our investigations have shown no reason/source for a smell and both guests immediately prior and after the customer have not reported anything like this, nor have the 13 other bookings into this house so far this year.

Our findings, in more detail, are in chronological order below:

On the customer's arrival on 27th July, he contacted Debbie's Villas and Greenway as he was unhappy with the outlook from the pool deck/privacy and he said that the house was 'shabby and in a poor state of repair'. Regarding the outlook from the pool deck, I explained that the photos on our website do clearly show the outlook from the pool deck, in that it is near a road and therefore customers are well informed when making a decision on which villa to choose (the customer has since accepted this).

Regarding the condition of the house, we referred him to Greenway, the property management company to make any improvements that were required. We knew that there were not major concerns with this villa as we ourselves had fully inspected the house very recently, on 4th May 2017, and not noted any problems or we would have rejected the villa from being placed on our website. We noted that it was a 'standard villa with large living areas'. There were also no aroma or aircon issues present. We also made a note of a review from April 2017 from guests which said "Stayed for 10 days, villa overall was perfect for 7 people". We therefore expected that Greenway would be able to make any necessary improvements to make the customer more comfortable in the villa.

The housekeepers were immediately dispatched to the customer. He requested certain things to be cleaned such as cleaning behind the beds and on top of the kitchen cabinets. I would point out that this type of cleaning is not part of a regular clean between bookings and is included in a 'deep clean' which is carried out a couple of times a year, this is standard across the villa industry. He also reported a smell from the house, the cleaners were unfortunately unable to smell anything adverse because he had been cooking and the food was the over-riding smell. The housekeepers carried out their work and asked if there was anything else they could do and he said no. If he was still unhappy at this point, we would have expected him to state his displeasure either to Greenway or to us.

He called Greenway on the morning of Wednesday 2nd August reporting water in the hallway and the aircon not working. Greenway dispatched their maintenance man within an hour and rectified the problem. There was a 2-3 feet wet area by the wall in the front living room, under a table. As a result, the carpet was shampooed. He mentioned a smell again to the maintenance man, who said that he did not notice a smell, but he sprayed freshener over the carpet area and he left an air freshener in the house.

He called on the morning of Friday 4th August and reported the aircon again not working. The aircon engineer responded within 1.5 hours and adjusted the Freon levels which rectified the problem. He asked the engineer if he smelt anything and he said no. The engineer said 'If you do smell anything, it may be from the dampness when the system leaked'. He suggested that the customer call Greenway to ask for some air fresheners (he didn't realise that some had already been placed in the house). He denied saying that anything was rotten, wet or needed replacing. He acknowledged that there was a water mark on the dry wall, but it was dry.

The customer called later that afternoon to request more air fresheners and these were put in the home by 3pm by the maintenance man. He reported not having noticed a smell and noted that the carpet and entire AC unit was dry. He also sprayed the carpet area with Febreeze for completeness.

The customer called on his final day, Thursday 10th August, to request a late checkout - this was unfortunately not possible as there were guests coming in that same day and the house had to be prepared for them. We do try and accommodate such requests if we can, but when it's a same day change-over, this is not possible. Greenway did try and assist him by suggesting places he could visit on departing the villa.



Conclusion

The customer reported a smell on day one and it appears that he linked this to the aircon trouble. However, the first aircon issue didn't start until Wednesday 2nd August, a few days after his arrival. I've also investigated the history of this aircon unit as he mentioned that someone told him they had been out 8/9 times to this property. This is not the case, it is a relatively new aircon unit having been installed on 30th November 2015. It has received two planned scheduled visits on 22nd October 2016 and 15th June 2017, but other than that there have been no leaking problems.

The maintenance man and aircon engineer have both denied saying that anything is mouldy or rotten. The management company have inspected the house again this week and can confirm that there is no evidence of mould or rotting areas.

The smell the customer encountered remains a mystery. No guests this year have reported such a smell, including the ones who stayed in the villa immediately prior to his visit or the ones who arrived on the day he departed (who have been very complimentary about the house). There have been no aircon leaks or problems reported. The management company also visited the villa last week and have not reported a smell. It could be said that air fresheners have masked the smell, but the management company noted that there was no smell of air fresheners, the house just smelt 'normal'.

The customer mentioned in a later email that "The villa was left dirty and this is all before the aircon failed. This is also why for the first week before the aircon was fixed and air fresheners put in place the villa smelt like stagnant water which was lying under the floors near the aircon "in" grate." But as mentioned above, there was no stagnant water anywhere as the aircon had not leaked previously.

To say that the management company were 'useless' is, in my opinion, unfair, he made three calls to them for assistance during his stay and each call was responded to and actioned within 2 hours of the call. I would say that this is very good service.

He also mentioned pages being torn out of the guest book - this is common - if anyone was to look at any guest books, they will have this as sometimes guests tear pages to make notes or they make notes and leave the page in the book - the management company then tear the page out to make the book look tidier.

In summary, any problems the customer reported were acted upon extremely quickly and we cannot find evidence of anything significantly wrong with the house. As I mentioned, the house was inspected by ourselves only in May and although it is not what we could call a 'luxurious' home, it is a standard property that many people have enjoyed this year and last. Every rental home is not going to be perfect due to the constant use by guests coming in and out, but there is not anything substantial here of concern. There have been 14 bookings this year into this house with no significant issues being reported and none of them have mentioned a smell - this includes the booking immediately prior to the customer's arrival and they departed on the day that he arrived.

Should any information or evidence come to light in the future to suggest that there are underlying problems with the house, I will of course be in touch with with the customer. And I'm not just saying this, we are a company who pride ourselves on our customer service and being fair to customers - so if the situation changes in relation to this villa, I can promise him that I will be in touch.

Regards

Mike

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 1 Comment
★★★★★

“Orlando Villa”

Written on: 20/07/2017 by NigelBostock (1 review written)

I would like to record how happy with the villa we all were. Having stayed in a few before provided by other companies this one was the best by far. Exactly as described and marketed by yourselves it was superb. The attention to detail as to what was provided was excellent. For example a lap top was provided for free if you needed it. Everything you can think of was provided. Quality, hygiene and cleanliness was first class. A real pleasure to stay here. If you do have any direct contact with… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Highly recommended company”

Written on: 20/07/2017 by ALB225 (2 reviews written)

6th time in Florida, but first time using Debbie's and all I can say is thanks to all involved for your help with our booking from start to finish. Everything was easy, updates were regular, and help was on hand when required. She even went the extra mile to try and get us a specific car for hire for our 3 week stay. The villa and pool were clean, well presented, and as pictured on the site. The welcome package is a very nice touch too, as you don't have to immediately try and find a store for… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Big thumbs up for Debbie's Villas”

Written on: 27/04/2017 by m_r_beech (1 review written)

Thank you all very much for the ‘hassle-free’ and ‘piece of mind’ service which you provided me when I booked the villa, park tickets and mobility scooter with yourselves I was very impressed with your service from start to finish. The villa was ‘as described’, the Seaworld, Aquatica & Busch Gardens park tickets were excellent value from yourselves as were the NASA tickets. The mobility scooter was in the villa ready and waiting for us as you stated. It was an all-round great… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great villa, great service”

Written on: 07/02/2017 by KathrynMcCarthy (1 review written)

We had a great time thanks and the villa was superb as it was when we booked with you the time before. The local agents also did a great job fixing the internet issue so thanks for that… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic Service”

Written on: 28/10/2016 by MaraOrtiz8 (1 review written)

After arriving in Florida at a villa we had booked directly with the owner and being badly let down we contacted Debbie's Villas in a panic. By 11am the day after our arrival we were in our new accommodation which was faultless. Lovely Villa in Prestwick Drive which was clean, fresh and brilliantly equipped. We have travelled to Florida many times but this villa was the best yet. Will definitely book through Debbie's again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Another Fantastic Orlando Holiday with Debbies Villas”

Written on: 14/10/2016 by F1ndhorn (1 review written)

The is the 3rd time we have used Debbies Villas for our Orlando Vacation & once again we had a Fantastic time with the Villa in Oxford Drive,Highland Reserve being Absolutely Superb. The Villa was Stunning and my 2 young Grandsons enjoyed the Lovely Pool every day. Highlands Reserve Golf Community is a Peaceful ,Scenic, Beautiful location with various Shops available closeby. Its only a Short Drive to Disney or Universal.... with Disney Springs a Great place to visit anytime. I have also… Read Full Review

Report this review
Was this review helpful? 0 0
overview