Click here if this is your business
Airbnb -
37.0% of users recommend this

gnHowe397's review of Airbnb -



written by gnHowe397 on 27/07/2020

Airbnb has always been very sneaky with its cancellations policy, but lately I am getting the impression they are being deliberately ambiguous in their wording so they can charge people the service fee when they expect to be able to cancel for free. Said wording changes once you book, and only then does it reveal you're not getting your service fee back whereas before it implies you get everything back. By comparison, booking's free cancellation policy is entirely clear and has never failed me.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0