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Emerald Waterways - www.emeraldwaterways.co.uk

Written on: 18/05/2020 by KarsonKelly (1 review written)

We booked and paid for a River Cruise which was due to take place on 31st March 2020. The river cruise was cancelled in early March - which we anticipated and were glad about. We were offered a full refund. Despite repeated requests to Emerald and to the travel agents ROL Cruises - we are still waiting for our refund. We have now been told that we may have to wait 90 days - which is against the rules which state that monies should be returned within 14 days. We are appalled at the service which… Read Full Review

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ROL Cruise - www.rolcruise.co.uk

Written on: 12/05/2020 by Abelf36 (1 review written)

A river cruise which we were due to go on was cancelled early March 2020. I was offered a full refund within 14 days. I am still waiting for my refund as at 12th May 2020. Calls are eithernot answered and when they are, no information is given. I believe that ROL have received the refund from the cruise line but that this money has not be repaid to me. I have had no alternative other than to threaten legal action. This company should be avoided at all costs. To add insult to injury they almost… Read Full Review

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Presidential MS Nile Commodore

Written on: 16/03/2020 by GLOBTROTTER (1 review written)

Presidential nile commodore is advertised as a 5 star cruise this bearly meets a 3 star rating. Brochure says wi fi available there is non. Every drop of water consumed has to be bough. Even for the purpose of teeth cleaning. Tea and coffee only available at breakfast and on 3 afternoons a week otherwise it is charged for at £2. 50 per 25cc cup tips are asked for from day one. £27 per person is demanded from day one and it is not made to look discretionary, more of an extra supplement. There… Read Full Review

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Royal Esadora

Written on: 21/03/2019 by arHickman412 (1 review written)

We choose the Royal Esadora cruise ship as we were told it was of a 5 star standard and it had recently been refurbished. This proved, not to be the case. The carpets were filthy, windows dirty and bedrooms dusty. The dining room was organised like school with no choice of seating. And the food was something from the 50’s,... meat and two veg. Usually not hot, sometimes warm and at other times cold..we had never eaten cold chips before. The food is left too long in the warming pans, this is… Read Full Review