Saving & Banking Reviews

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Britannia Building Society

Written on: 21/02/2020 by Vicenteb243 (1 review written)

Pulled out of savings and associate current account. 30 mins+ wait on phone to talk to an unhelpful set of 'advisors'seems to be the norm despite their apologies that 'at this time there is an abnormally high customer demand' More than likely. Irate customers trying to sort out thier accounts. There doesn't seem to be any coordination between phone 'advisors' and email operatives. Advice given by one team does not appear to be passed to the other, creating bank charges for me. Utter chaos… Read Full Review

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Childrens Mutual Child Trust Fund

Written on: 11/05/2020 by Ang345 (1 review written)

My child’s trust fund has decreased in value by over £2800 this year (from £1600 to £1400 and despite me paying an additional £800 in this year) and I’m paying a fee for the privilege of my child losing money in an apparent low risk account. We knew nothing of this until receiving a statement despite that they are meant to manage this money on my child’s behalf. This is money that relatives have paid in all year which has now been lost. Total disgrace to manage children’s money in… Read Full Review

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Halifax Online Banking www.halifax.co.uk

Written on: 23/04/2020 by sooo1 (2 reviews written)

I have been trying to set up online banking for the last 4 weeks. The whole process is so convoluted, it's a mess. Multiple visits to the local branch, at their insistence, and many lengthy phone calls and they still can't seem to sort out the problems at their end. So much contradictory advice and instruction from Halifax Online Banking customer service, they just keep sending me in circles. The customer service agents have in the main been polite but unfortunately ineffectual. One Halifax… Read Full Review

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Coutts Bank

Written on: 07/02/2020 by Surrey12 (3 reviews written)

Coutts are not interested in providing banking services, they want you to place money with them to manage, unless you use them for discretionary management, they have no interest. As private bankers you would be better off with a high street retail bank. I have been with Coutts for many years and find them somewhere between incompetent and useless. I would not recommend them. One strong point is their banking software that is the best I have used, quite intuitive to use but no return on cash… Read Full Review