Customer Care doesn't exist

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AlbertaBrian's review of The O2 Arena, London


“Customer Care doesn't exist ”

Written on: 16/10/2019 by AlbertaBrian (1 review written)

We flew to London to attend the Alice Cooper concert. A few before we ordered tickets on the SECURE website. After receiving nothing from AXS I sent them a note and they told me purchase had not gone through but didn't know why. I purchased tickets again and received a confirmation email. The tickets were to be delivered to my mobile 2 days before the concert. When we arrived in London the day before the concert we hadn't received the tickets. I telephoned (35 minutes) only for them to say the purchased hadn't gone through AGAIN. But, they couldn't understand why I had a confirmation number. The man said he would look into it and send me an email. Never received, I send three emails only one reply telling me to phone another number. Need less to say we didn't get to see the concert. I sent them another three emails about this ordeal and have yet to receive the curtesy of a reply. Now that's customer care

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