Western Computer Reviews - www.western.co.uk

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★★☆☆☆
2 / 5
25% of users recommend this
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  • Quality of service

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Latest Reviews

★☆☆☆☆

“Dreadful after service ”

Written on: 13/01/2020 by Fatbloke11 (73 reviews written)

I’ve been a customer of Western Computers for a long time- not quite sure how many years. I have purchased a few big ticket items from them.My last big purchase was an IMAC. The problems started soon after I got the machine home. I don’t do any heavy processing on my computers, just email, Word and Excel really so the machine should run fast, it’s an Apple after all and that’s why I bought it (plus it looks good). It started with any applications being slow wether they were Apple or… Read Full Review

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★☆☆☆☆

“appalling service and follow up”

Written on: 24/04/2019 by chrispturner (2 reviews written)

I took my 2009 Apple iMac into the Oxford store and told the staff that the computer would only boot up in safe mode., They suggested that they could delete the hard drive and re load the operating system and implied that this would solve the problem. They said that it would be ready the next day . I waited and when I attended the store and asked about progress I was told that they had problems installing the operating system but after some prompting they said that they would ask the… Read Full Review

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★★★★★

“Very helpful”

Written on: 19/11/2018

Was sent here by apple support as I was told leicester my nearest apple shop would not be able to sort my problem out. Staff were very helpful and concerned that I had to travel so far for help and happily helped to solve my problem. Could not have asked for better service and my now vintage apple mac is back to normal. Thanks guys … Read Full Review

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★☆☆☆☆

“Stay away from this Apple re-seller. Very poor Service!”

Written on: 18/09/2018 by DanMoisa (1 review written)

Very poor Customer Service.I left my iPhone to be repaired one week ago in Leamington Spa branch and now they do not answer to my emails.I am afraid I have to say good bye to my phone and the £39 fee I paid for the preliminary inspection.I did not expect from an Apple re-seller to such a poor service. I deeply regret I did not read the reviews before going to them… Read Full Review

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★☆☆☆☆

“Cancelled appointment without telling me”

Written on: 02/06/2018

I had booked my phone in online for a battery replacement. Western Computers in Oxford was my closest dealer but still a 1 1/2 round trip. I arrived at my appointment time (10.20am) only to be told that the technician had phoned in sick but no one had bothered to phone me. They were only vaguely apologetic and didn’t offer any recompense for my wasted time. I will not be rebooking the appointment… Read Full Review

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★☆☆☆☆

“Without a phone over 12 days”

Written on: 30/05/2018

I was told in store that they would diagnose it within a couple days and if they can't replace it they'll order a replacement phone from Apple. But I found out they diagnosed it 7 days later and then sent the phone off to Apple to have a look at?! What?! I could have posted it to Apple myself with their mail repair process! And I could have done that a lot earlier and have had my phone much quicker. Will never be using Western Computers again. Such an awful repair process, not to mention I was… Read Full Review

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★★★★★

“After sales support ”

Written on: 16/11/2017 by Gilliamie490 (1 review written)

Excellent ! customer service from the guys in Cheltenham. Helped me with a email problem. I am not very computer literate, they were patient and understanding. Big thank you… Read Full Review

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★☆☆☆☆

“Please go elsewhere...for your own sanity!!!!!!!!!!!”

Written on: 21/07/2017

My advice is to AVOID!!!!!! The worst consumer experience I have ever had. They stated my broken iphone would be returned within 5 days...I am still waiting for a reunion over 14 days later (facing my 3rd weekend without a phone!!). I have since looked at my Apple account and my phone didn't arrive at Apples repair facility until today (two weeks after handing it over???) Western said I could track my order on there website....but you look for the link, because I can't find it. They cannot… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!!!”

Written on: 18/04/2017 by LCJCNCOC (1 review written)

Had an issue with my iPhone 6 (battery died one night and just wouldn't turn back on, it was out of warranty at just over a year old). Apple recommended Western to take a look at at to see if they could fix it, I made the trip to Oxford to drop this off to them and had to leave it with them to carry out diagnostics. The cost of a diagnostic check was £35 whether or not they can fix it. Approx 6 days later I received an email to say it couldn't be repaired and needed to be replaced, but that… Read Full Review

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★☆☆☆☆

“Catalogue of errors x4 'repairs' courier even smashed...”

Written on: 01/08/2014 by Findlers (1 review written)

I'm of to apple rather than risk my imac with these clowns again. 1 failed to repair optical drive said used various discs. 2, returned and optical drive replaced, when asked what the fault was they told me what I told them first time around. 3. Additional fault software will fix for £65.00 no I reply (software not covered by apple care) I will do it myself. 4. Pick up none functional imac ran disc utility guess what Curirpt hard drive. 5. Why new acre no ask? Oh it was damaged by the… Read Full Review

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★☆☆☆☆

“useless”

Written on: 28/02/2013

My computer has been repaired by this company on a regular basis since it was a year old which basically explains what I am getting at ..they never get it right! It must have had every possible part replaced including a hard drive at least twice! I am now beginning to believe that it is the repair company not my computer that is at fault. They claimed to have waited 6 months for a new hard drive from Toschiba and I have hardly used the computer since it came back but find it has the same… Read Full Review

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★★★★★

“Western computers great service AGAIN”

Written on: 17/07/2012 by Fatbloke11 (73 reviews written)

I bought a Macbookntwo years ago from this shop and they were very helpful. One year out of its warranty my MacBook falls over and I take back to the shop where they rebuild it and check it to ensure everything is 100% working all for free. This is why I will be buying my new Macair from this shop they are great, always willing to help. Keep it up guys… Read Full Review

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