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“Poor service and not easy to build any trust”
Written on: 05/07/2021 by JovanniKilgore178 (1 review written)
Poor service and it seems they do require a lot of phonecalls and additional charges. Whilst for all other companies, it seemed to have been quite straightforward. In the end companies have all the data and search engines like money supermarket have all the necessary details, so it's just a few clicks. But for autonet specifically, things can get complicated… Read Full Review
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“Competetive Price”
Written on: 08/06/2021 by mqLockhart405 (1 review written)
Only problem quote was for £333 from Money Supermarket but price jumped by £20 when it came to pay… Read Full Review
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“ Very competitive quote”
Written on: 04/06/2021 by Soch (1 review written)
Clear presentation and. Very competitive quote. Insufficient time for me to locate my telephone mobile number and include it on the Form… Read Full Review
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“BEST CAR INSURANCE”
Written on: 01/06/2021 by puppy2dog (1 review written)
NICE AND EASY TO UNDERSTAND.IT WAS VERY WELL LADE OUT AND EASY TO FILL IN. THERE WAS NOTHING THAT I DID NOT UNDERSTAND WHEN I WAS FILLING IT IN. IT IS A VERY GOOD PRODUCT AND WOULD RECOMMEND IT TO FAMILY AND FRIENDS… Read Full Review
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“Car insurance so easy”
Written on: 25/05/2021 by LauraDaniel (1 review written)
Immediate acceptance via comparethemarket site All completed from internet site without delay Can't give info on customer service yet but so far so good! Would recommend to any one… Read Full Review
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“Fair car insurance”
Written on: 17/05/2021 by Baird247 (1 review written)
Easy to follow instructions, no problems.A much better quote than my last insurer.especially after I had been a few years with them… Read Full Review
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“Easy, assuring, and great value!”
Written on: 14/05/2021 by Savagisimus (1 review written)
Found through Go Compare and it was a great experience to find what I wanted against my renewal quote which was £200 higher! Cover was even greater as well. Hopefully I will stay with Autonet who so far seem to understand that good customer attention leads to customer retention… Read Full Review
Autonetinsurance1's Response to Savagisimus's Review
Written on: 20/05/2021
Hi,
Thank you for taking the time to review, we are pleased to hear you are happy with the service from Autonet.
Kind regards
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“Car insurance ”
Written on: 13/04/2021 by Nicholson43 (1 review written)
Went on the site for a car insurance quote and was very happy with this and purchased the cover offered at a real good price. This was a quick no nonsense process and hope to be with this company for years to come, given the value of the cover I now have. Thank you… Read Full Review
Autonetinsurance1's Comment
Written on: 15/04/2021
Hi,
Thank you for the comments, we are pleased with to hear you found the process quick and easy.
Kind regards
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“Absolute scam artists”
Written on: 07/04/2021 by KalliePeters402 (1 review written)
Absolutele joke of a company. My dad (73yo) has just taken out a policy with them. Had a phone call to say his claim from a few years ago had the wrong date on it by 2 months. Oh that will be another £298 then please... The policy isn't due to start for another 4 days so he said to cancel it as he's not paying that. Oh that'll be £25 cancellation fee then.. Absolutely disgusting how this company is operating. What happened to 14 day cooling of period You ought to be ashamed of yourselves I… Read Full Review
Autonetinsurance1's Comment
Written on: 12/04/2021
Hi,
Thanks for taking the time to get in touch with us. We are sorry to hear to you aren't happy, If you would like us to look into this further please fill in our online complaints form and our team will review your file.
Thanks
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Djewson's Comment
Written on: 12/04/2021
already done this and you have still insisted on charging a cancellation fee for a policy that hadn't even started.
Never again !!!
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“QUICK, EASY, DONE”
Written on: 31/03/2021 by SWhite1986 (1 review written)
Comparing was easy after being told my insurance was going to go up with the company I was already with, quick and easy and very competitive prices… Read Full Review
Autonetinsurance1's Response to SWhite1986's Review
Written on: 01/04/2021
Hi,
Thank you for letting us know you found the process easy to complete.
Kind regards
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“Fair ”
Written on: 27/03/2021 by Quinn420 (1 review written)
Good online service. It was.quick, straight forward and considered my ratings.very good I must say. Thanks… Read Full Review
Autonetinsurance1's Comment
Written on: 30/03/2021
Hi,
Thank you for taking the time to review Autonet. Its great to hear you found the process straight forward to complete.
Kind regards
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“BUYERS BEWARE ”
Written on: 23/02/2021 by TyreseSchultz1987 (1 review written)
BUYER BEWARE - Took out a policy online but realised it wasn't right. Rang over half an hour later and was asked for my reference number. Person said they had to talk to someone and kept me hanging on the line when they came back they said they would not refund money in full but have to charge an administration fee as they now had entered the details on system. I wondered why I was kept holding for so long? They are brokers and do not offer 14 day change of mind that a regulated insurance… Read Full Review
Autonetinsurance1's Comment
Written on: 25/02/2021
Hi,
Thanks for taking the time to get in touch. We are sorry to hear about your experience. We would like to look into this further for you but we do not currently have enough information to do so, please complete our online complaint form to provide the information we require.
Thanks
Mollie
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“Worst Insurance Company EVER!!”
Written on: 18/02/2021 by NeilGordon237 (1 review written)
Stay away from this company, other than being cheap, there is no benefit whatsoever. I’m insured fully comp with breakdown cover, legal cover and courtesy car. I was involved in my first accident in 24 years of driving, that wasn’t my fault. I filled out all the necessary documentation, it took them almost 2 weeks to get my courtesy car to me and another few days to collect my car. A few days later they phoned me and said the other party had blamed me and a witness who came forward to me… Read Full Review
Autonetinsurance1's Comment
Written on: 22/02/2021
Hi,
Thanks for taking the time to get in touch. We are sorry to hear about your experience of making a claim. We would like to look into this further for you but we do not currently have enough information to do so, please complete our online complaint form to provide the information we require.
Thanks
Annabel
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“Very efficient & easy to use”
Written on: 21/01/2021 by Roberts379 (1 review written)
My car insurance was easy to sort out & I felt the policy was just what I was looking for & a very competitive price… Read Full Review
Autonetinsurance1's Comment
Written on: 22/01/2021
Hi,
Thanks for taking the time to leave a review. We are pleased that you found us easy to deal with and competitive. Thanks Annabel
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Autonetinsurance1's Comment
Written on: 25/01/2021
Hi,
Thanks for taking the time to share your review with us. We are pleased that you found the process easy and our price competitive for your needs. Thanks Annabel
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“Simply the best ”
Written on: 20/01/2021 by Coastlover (1 review written)
Recommended to me by many friends, can't fault this company so pleasant to deal with… Read Full Review
Autonetinsurance1's Response to Coastlover's Review
Written on: 21/01/2021
Hi,
Thank you for taking the time to review Autonet.
Kind regards
Mollie
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“value”
Written on: 18/01/2021 by jbrunton525 (1 review written)
easy to set up online also good value for money… Read Full Review
Autonetinsurance1's Response to jbrunton525's Review
Written on: 18/01/2021
Hi,
Thanks for taking the time to leave a review. We are pleased that you found our online process easy to complete and provided good value for money. Thanks Annabel
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“Drive protected and happy”
Written on: 17/01/2021 by Henclem (1 review written)
I sought quotations via Go Compare. The Autonet Plus quotation was not the cheapest, but the description was comprehensive and clear. All that was included within the quoted price was listed and I particularly liked the ease of access to additional features. Crucially, it offered an attractive scope of European cover; basic comprehensive insurance while in Europe and breakdown and recovery services in case of need. The number of days potentially covered within the 12 month period far exceeded… Read Full Review
Autonetinsurance1's Response to Henclem's Review
Written on: 18/01/2021
Hi,
Thanks for taking the time to review our service. We are glad you found the information clear and you we were able to meet your needs. Thanks Annabel
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“Very clear easy”
Written on: 16/01/2021 by deska0 (1 review written)
Best price and additional options included, very easy and clear to fill the form, no hidden cost. I felt very informed through the whole process. Will definitely be recommending to friends and family. Very easy and straight forward. Honest and reliable… Read Full Review
Autonetinsurance1's Response to deska0's Review
Written on: 18/01/2021
Hi,
Thanks for taking the time to share a review with us. We are pleased that you found the form easy to complete and easy to deal with. Thanks for recommending Autonet! Annabel
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“Awful service when you have to make a claim”
Written on: 15/01/2021 by Moody71 (1 review written)
Absolutely awful when it comes to actually making a claim. Really poor organisation, very poor customer service and not at all bothered about you as a customer. Very slow to get any repairs done and very inefficient. When you complain, their standard response is "Well you should have bought a better policy!" Absolutely awful experience...don't waste your money as you will regret it if you have to make a claim… Read Full Review
Autonetinsurance1's Comment
Written on: 18/01/2021
Hi,
Thanks for taking the time to get in touch. We are sorry to hear that you are not happy with your claim experience and the service you have received is not what we would we want to provide. We would like to look into this further, please complete the complaints-online-form to provide some key information for us to review your file.
Thanks
Annabel
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“great”
Written on: 15/01/2021 by Westqn1975 (1 review written)
great site easy to follow will use for any future insurance… Read Full Review
Autonetinsurance1's Comment
Written on: 18/01/2021
Hi,
Thanks for taking the time to leave a review. We are happy you found our site easy to use. Thanks for considering us again in the future! Annabel
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Autonetinsurance1's Comment
Written on: 19/01/2021
Hi,
Thank you for letting us know you found the process easy to complete.
Kind regards
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Autonetinsurance1's Comment
Written on: 20/05/2021
Hi,
Thank you for the comments, we are pleased to hear you found the process easy to follow.
Kind regards