Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
4.3 / 5
88% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★☆

“Good price, good policy and simple to arrange”

Written on: 14/10/2019 by MaryjaneRoberts314 (1 review written)

I was provided with a good price for my car insurance the third year in a row. They don't hike up prices for loyal customers which is a relief. Policy suits my needs, good call centre and paperwork sent out promptly. No complaints… Read Full Review

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★★★★★

“Best buildings deal for me. ”

Written on: 09/10/2019

Easy to complete the form online. Quick response when selected what I needed and submitted. Almost immediate confirmation. Couldn’t be easier and not broke the bank! Would recommend to family and friends… Read Full Review

Autonetinsurance1's Comment

Written on: 09/10/2019

Hi,

Thank you for your comments and we are pleased to hear that you found the insurance easy to purchase.

Kind Regards

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★☆☆☆☆

“Disgrace - do not buy”

Written on: 07/10/2019 by derekcramlington (2 reviews written)

Unfortunately I could not give zero stars. Took policy out on-line, good price. Web site said they may need information after taking the policy out... after taking the policy out and paying £30.72 deposit I recieved a confirmation email to tell me within seven days I had to send confirmation of my No Claims Discount and a copy of my last van Insurance Certificate. Then a copy of my, and other employees on the insurance, driving licences. I then had to apply to the DVLA to get information on… Read Full Review

Autonetinsurance1's Response to derekcramlington's Review

Written on: 08/10/2019

Hi,
Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via email. If you include your contact details and a short summary, we will be able to locate your file.
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★★★★☆

“Great service, with a smile”

Written on: 07/10/2019 by Ryand84 (1 review written)

Always kept in the loop with regards to my renewal and the price that came in was competitive with other quotes instead of having to call up and request a better price. Great members of staff that I spoke with both times I called up and always happy to help. Made aware of other products and services they provide as well. Never pressured into anything or forced to purchase things I didnt need… Read Full Review

Autonetinsurance1's Response to Ryand84's Review

Written on: 07/10/2019

Hi,

Thank you for your comments and we are pleased to hear that you are happy with the service.

Kind Regards

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★★★★★

“For best value van insurance ”

Written on: 07/10/2019 by 114Cooke (1 review written)

I’ve been with Autonet for four years and find them impossible to fault, Every year they always try and find the best possible deal and renew automatically.They always give me the option to stay or to leave and there is never any high-pressure selling, Fantastic insurance company and recommended… Read Full Review

Autonetinsurance1's Comment

Written on: 07/10/2019

Hi,

Thank you for your comments and we are pleased to hear that you are happy with the service.

Kind Regards

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★★★★★

“ace totaly ace”

Written on: 03/10/2019 by 7Dalrymple (1 review written)

great easy to to get the job done fast… Read Full Review

Autonetinsurance1's Comment

Written on: 03/10/2019

Hi,

Thank you for your comments and we are pleased to hear that the insurance was quick and easy to set up.

Kind Regards

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★★★★☆

“Good customer service”

Written on: 01/10/2019 by bodruz (1 review written)

My renewal came up and I had a look around to see if there was anything cheaper but there wasn't. I had a talk to the customer service agents online and on the phone at Autonet and they spent a fair bit of time trying to find ways of lowering my insurance which they did in the end. I spoke to 3-4 different people at different times and they all did their bit to help me lower my premium and make me renew once again with autonet… Read Full Review

Autonetinsurance1's Response to bodruz's Review

Written on: 02/10/2019

Hi,

Thank you for your comments and we are pleased to hear that you are happy with the renewal process.

Kind Regards

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★☆☆☆☆

“no good”

Written on: 30/09/2019 by Jake318 (1 review written)

I tried to purchase online but was unable. They give you a phone number so I rang but even though I had already given them all mine and the vehicle details with reference number online, they wanted to charge me an extra £15 (as well as the £20 already charged for being a new customer) for the privileged of simply starting the policy over the phone. When I complained that this was stated nowhere on the web page I got told that "that is just our policy". WELL THEN YOUR POLICY STINKS AND NEEDS… Read Full Review

Autonetinsurance1's Comment

Written on: 01/10/2019

Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details on to our Customer Services team and someone will be in touch shortly.

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★★★★★

“Excellent service”

Written on: 30/09/2019 by GCP74 (1 review written)

The whole process was very easy and simple to use. I would definitely recommend! Thank you… Read Full Review

Autonetinsurance1's Response to GCP74's Review

Written on: 01/10/2019

Hi,

Thank you for your comments and we are pleased to hear that you found the process easy and simple to complete.

Kind Regards

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★★★★★

“Very very professional ”

Written on: 28/09/2019 by IreneVega (1 review written)

Very very helpful and professional and a good price for me… Read Full Review

Autonetinsurance1's Comment

Written on: 30/09/2019

Hi,
Thank you for letting us know you are happy with the service from Autonet.
Kind regards

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★★★★☆

“Just plain simple”

Written on: 28/09/2019 by SimoneChapman451 (1 review written)

A great price, with everything we need included, e.g. travel abroad covered and legal cover. Used them before, but they came up near top of comparison site and on checking the details provided a great deal… Read Full Review

Autonetinsurance1's Comment

Written on: 30/09/2019

Hi,
Thank you for the comments, we are pleased to hear the price was competitive.
Kind regards

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★★★★★

“Great company ”

Written on: 27/09/2019 by Salvadork59 (1 review written)

I have renewed this year again as it was a very reliable company to be with they answered any questions I had right away they made me feel confident that if anything happened I would be able to sort it right away witch is very important to me everyone was very friendly and welcoming would recommend this company to anyone… Read Full Review

Autonetinsurance1's Comment

Written on: 27/09/2019

HI,
Thank you for the recommendation, we are pleased to hear you are happy with the service from Autonet.
Kind regards

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★★★★★

“Great price and service ”

Written on: 26/09/2019 by SavanahPreston (1 review written)

Great price and great service Saved money on last years and included breakdown cover, very impressive they talked me through the application to ensure I have the cover I needed… Read Full Review

Autonetinsurance1's Comment

Written on: 26/09/2019

Hi,
Thank you for the comments, we are pleased to hear you found the process easy to complete.
Kind regards

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★★★★★

“Great communication, emailed, great quotes ”

Written on: 25/09/2019 by AmareRoss471 (1 review written)

since we have went with autonet the process has been smooth, right from the start the customer service was great we emailed then called and spoke to a lovely adviser. who went through all the insurance details with ourselves. we got our price which was less than expected which is always a bonus. our insurance is now up for renewal which we got a call to say and we also got an email so we didn't forget. the process has been easy, simple with no hassle which is always a bonus . we now glad to… Read Full Review

Autonetinsurance1's Comment

Written on: 25/09/2019

Hi,
Thank you for the comments, we are pleased to hear you found the process hassle free.
Kind regards

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★★★★☆

“Fast & smooth ”

Written on: 24/09/2019 by Miller242 (1 review written)

The update of my insurance went very smooth on line… Read Full Review

Autonetinsurance1's Comment

Written on: 25/09/2019

Hi,
Thank you for the comments, we are pleased to hear you found the process smooth to complete.
Kind regards

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★★★★★

“Like this company ”

Written on: 24/09/2019 by Fabianforde (1 review written)

Really easy to deal with never had an issue I feel really comfortable speaking with the team and feel that it’s real good value for money. Some other insurances I’ve had previously haven’t been so accommodating… Read Full Review

Autonetinsurance1's Response to Fabianforde's Review

Written on: 25/09/2019

Hi,
Thank you for the comments, we are pleased to hear you are happy with the service from Autonet.
Kind regards

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★★★★★

“easy car insurance”

Written on: 24/09/2019 by montysumner (1 review written)

great easy to use site....very competative… Read Full Review

Autonetinsurance1's Response to montysumner's Review

Written on: 24/09/2019

Hi,

Thank you for your comments and we are pleased to hear that you found the website easy to use.

Kind Regards

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★★★★★

“Very thorough, very competitive prices”

Written on: 20/09/2019 by AbrilBoone52 (1 review written)

They ensure that your insurance wont be invalid. Very clear advice and competent. Worth looking at if you're looking to keep costs down too. Been with these guys for 3 years now, very easy for renual. Can pay in installments too if you cant pay the full amount. Overall, great price, great options, clear and concise to call and you never need fear if your insurance is invalid. Was a bind with having to send all of your details through via the dvla, and having to to it each time is a pain… Read Full Review

Autonetinsurance1's Comment

Written on: 23/09/2019

Hi,

Thank you for your comments and we are pleased to hear that the insurance premium was competitive and that you are happy with the overall service.

Kind Regards

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★★★★★

“VAN INSURANCE”

Written on: 20/09/2019 by Gilbert121 (1 review written)

Great price and very easy to use website and i am not very good with computers… Read Full Review

Autonetinsurance1's Comment

Written on: 23/09/2019

Hi,

Thank you for your comments and we are pleased to hear that you found the website easy to use.

Kind Regards

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★★★★☆

“Car Insurance Renewal”

Written on: 17/09/2019 by Kailey230 (1 review written)

A Quick and efficient process and a good price. Would recommend it to others looking for a no nonsense insurance company. This is my first renewal so the next one will be the real test. This is all I wish to say but the arrogant survey designer is insisting that I use at least fifty words. What kind of attitude is it when you ask someone to spend their own time helping you in your marketing efforts but you expect them to follow your silly rules. Wise up or this is the last time I will respond… Read Full Review

Autonetinsurance1's Comment

Written on: 17/09/2019

Hi,
Thank you for the comments, we are pleased to hear you found the process quick and easy.
Kind regards

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