BUYERS BEWARE

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TyreseSchultz1987's review of Autonet Insurance - www.autonetinsurance.co.uk

★☆☆☆☆

“BUYERS BEWARE ”

Written on: 23/02/2021 by TyreseSchultz1987 (1 review written)

BUYER BEWARE - Took out a policy online but realised it wasn't right. Rang over half an hour later and was asked for my reference number. Person said they had to talk to someone and kept me hanging on the line when they came back they said they would not refund money in full but have to charge an administration fee as they now had entered the details on system. I wondered why I was kept holding for so long? They are brokers and do not offer 14 day change of mind that a regulated insurance company would. DO NOT BUY FROM THEM make sure to deal direct with an insurance company.

  • Customer service

  • Value For Money

Autonetinsurance1's Comment

Written on: 25/02/2021

Hi,
Thanks for taking the time to get in touch. We are sorry to hear about your experience. We would like to look into this further for you but we do not currently have enough information to do so, please complete our online complaint form to provide the information we require.
Thanks
Mollie

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