Really gutted with service

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
4.3 / 5
88% of users recommend this
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Alibongois's review of Autonet Insurance - www.autonetinsurance.co.uk

★☆☆☆☆

“Really gutted with service ”

Written on: 25/03/2020 by Alibongois (1 review written)

After having no real contact the last couple of years I made contact near the time of renewal and had a disastrous phone call with the first person. I explained that I would need to ring back when I was calmer but I hadn't decided to take the insurance out with them again yet or what I was going to do. They renewed it without checking with me and and the quote they gave me was £20 higher a month than anywhere else :-( but because I they had renewed it anyway I am now tied in. I rang them to speak to them about it and and when I got through to someone they couldn't get me through to the right department and they would ring me back within 24-hours.that was 4 days ago. I am classed as vulnerable and yet I feel like I've been completely taken advantage of

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Autonetinsurance1's Response to Alibongois's Review

Written on: 26/03/2020

Hi,
Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via the website. If you include your contact details and a short summary, we will be able to locate your file.
Kind regards

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