Total rubbish 4 Traccas supplied non working

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Reid39's review of Tracca UK


“Total rubbish 4 Traccas supplied non working”

Written on: 16/06/2016 by Reid39 (1 review written)

TRACCA - complete rubbish - the worst tracking device we have tested by far:
Tracca is the worst product I have ever brought, from the worst company I have ever dealt with, without integrity and un reputable in my opinion.
Not only is the actual Tracca device very inferior and sub standard quality, but the program and or system is the worst I have ever come cross, with constant crashes, failures and serious faults.
The response from the managing director and company is “appalling” to quote the words of another disappointed customer I read on line.
To put it in a nutshell, the products are total rubbish, and the company simply do not care when you have trouble, even to the point of ignoring your emails and failing to do their legal reasonability.
The MD told me of all the problems they were experiencing with the programs and such, and they were still having at the time of no 4.
1: The MD claimed they always get back to customers within hours, the first once maybe, when Tracca No 2 proved faulty, it simply would not work from new, the time it took The MD to get back to me started to get longer and longer, when Tracca 3 was delivered also not working, I emailed them twice before I received a response, and was without a device for some time, weeks in fact, The MD admitted they had no idea what was wrong.
After Tracca 4 would not charge properly, they ignore my emails and refuse to give me my money back.
2: The battery has a usage of over a month and a week, claimed the MD, ( the Tracca web site home page in big letters lists 880 hours, no where near the actual truth).
3: The Tracca will cost less than £1 a week using your own sim, what a laugh, or it would be if it was not so ex pensive.
I will comment on these below.
Running costs:
With their ongoing problems with the device / programs / system, I RECEIVED A BILL FROM MY NETWORK SUPPLIER FOR £230 IN JUST AROUND 3 WEEKS ?
If I had not checked my account it would have been hundreds more.
Somewhat different to the £1 a week quoted, even guaranteed by their MD, he even told me they knew about this fault, so not to do anything about this fault, not even a warning in their instructions, is in my opinion gross incompetence !
Battery performance.
Unit 1 would not even charge.
Units 2 and 3 the battery only lasted around 15 hours give or take, so you had to charge it up every night or it would be flat the following dinnertime / afternoon.
Unit 4 would not even charge properly from new, it would go flat the same day in anything after 4 hours.
Somewhat less than their claims of 880 hours on their home page.
All other companies I have looked at, and there have been many, list the actual time you can expect from their product should your pet get lost, they do not misrepresent their customers with such misleading and unachievable claims by Tracca as tested by myself.
Tracking ability:
Unit 1 was unserviceable, it would not charge so would not track.
Unit 2 would not track, what good is a tracking devise when it would not track !
Unit 3 would not track, when trying a different setting it started tracking, but it cost me £230 in phone charges in 3 weeks, showing a massive problem with their product and service !
Unit 4 did actually track, AT LAST, but kept switching off as well as crashing, the others also crashed many times, the only way to get around this was to remove the app from your phone and re install it, not what you could do if you had lost your pet and was in the field trying to find him/her.
This was the same on 2 different phones, so it was not any fault of the phone, 100% Tracca’s fault.
There is also a problem with the attachment clips that attach the Tracca to your collar, they break they are so feeble and weak, the MD told me the clips were “ not fit for purpose” to quote his own words.
On top of this, all 4 Tracca’s have crashed many times.
The victual fence is as others have mentioned so far out it is a waste of time trying to use it.
With the device keeps crashing, plus the date kept jumping around 18 months in the future which the MD told me was the reason they would not track, but he told me they did not know why their devices were doing this
So to date, from last August we have not had a Tracca that works right, and with every one we received, we waited longer and no communication from Tracca despite sending several text and emails.
This only shows one thing, they just do not care.
If Tracca was working as it should, the nearest time it will track is updates every 15 seconds, a large dog running could go a long way in 15 seconds, also changing direction making it even harder to track your dog.
You really want continuous tracking every second or two like other makes offer.
Customer services,
Initially I did have several talks with the MD, where he openly admitted all the problems they were having, But as time went on and constant troubles, the time it took him to get back to me got longer and longer, days then weeks, then not at all.
When the forth unit stopped charging completely, it had not charged right from new, my last email have been ignored and not answered to date.
So to sum up, Tracca is a complete waste of space, 4 completely useless Tracca’s supplied non working, their customer service are the worst I have ever come across as mentioned by others, , the worst product and company I have ever dealt with.

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