Caffe Nero

Horrible customer service, hygiene was horrible, shop was under staff, long waiting.

Would not recommend this chain, better to go to independent shop or Starbucks or Costa.

Delicious Coffee, a good and strong. What a fragrance it is? Excellent services, and reasonable price.

All over dirty, unhygienic place. Uncomfortable to have coffee, tasteless items.

i went into Cafe Nero today and there was a dachshund sitting on a small blanket up on the table which proceeded to lick the mugs, to the amusement of its owner. I didn't bother saying anything because somebody else had already complained about the dog on the table (don't think they saw it licking the mug, several times). They were told that the surfaces were cleaned with antibacterial spray but nobody rushed over to do this when they left! Most unhygienic.

Our nero in kidderminster provides good coffee served by excellent staff, but is let down by the number of dogs allowed in. The dogs are often seen climbing on the furniture, eating food off the floor which their owners have thrown, and shaking themselves before leaving. This cannot be hygienic where food and drinks are being served and certainly adds to the wear and tear of the place. We have several times seen dogs barking across the cafe to each other which is not fair on other customers. Nero really needs to get this sorted before it loses more customers.

New Nero's opened yesterday on Ormeau Road Belfast.regional manager there to take plaudits and glad hand new customers but Not me. I usually use Nero's on Lisburn Road where staff are friendly and kind but yesterday I was turfed out from the new branch. I admit to being a little hairy ,I am a dog after all but I am well kept quiet and friendly to children,I am kept on a lead.

So my owner had a word with this area manager who promised to contact her to-day but hasn't about me being thrown out.Still waiting!

He attempted to pay her off with free vouchers which she declined but he persisted and she took them and me to Lisburn Road branch today.

We were refused entry!

So not only did the minion refuse me entry to one branch he made sure I didn't have access to my usual branch.

My owner cannot find any legislation that says I can't access Nero's.even EC no/852/2004 or the Scottish review of 2014 do not prevent me entering a coffee shop. It all depends on the corporate entity that is Nero's.it is their sole policy.it is not the law.

COME on NEROS stop being so petty

I regularly visit Caffè Nero in my local town of Southport, the Lord Street branch is a lovely place to sit with my baby son whilst I work on my laptop. However, I find it most unpleasant to witness the amount of dogs brought into the cafe, it's just not hygenic, I've even resorted to wiping down the furniture with antibacterial wipes after witnessing two dogs sitting on the sofa with their owners. Would it be so much to ask to request owners keep their dogs outside?

Only yesterday I was in the aforementioned branch of Nero when a couple entered the shop with a very large dog which immediately went straight for my 4 month old son sitting in his pram! I'm sure the dog was only curious but naturally I was alarmed.

Nice place to spend a lunch break. Staff friendly and courteous. Drinks are delicious! Food is a little over priced but is tasty! They also have a loyalty scheme which gives you a free drink after you have bought so many which is nice, you feel like you are getting something back for being loyal. Would recommend :-)

Having witnessed hikers bringing their muddy dogs into Nero at Formby village I wonder is the extra footfall worth it?...one dog urinating on a seat was enough, but another barking continually and the other being fed hardly set the ambience for my sandwich and coffee... I wont return ..unless I can bring my pet hamster and rat in for a drink also

Cafe Nero along with their staff really are a cut above the rest. The personal touch that was given was excellent. Along with this I saw a dog at the entrance and I think allowing people to bring their dogs in echoes back to times gone by. Where people and communities are mixture of all.

I know that the shop I visited had a real buzz and I will return again today.