Rohan Sentinel shirt

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GrumB's review of Rohan Kailash Fleece Jacket

★★☆☆☆

“Rohan Sentinel shirt”

Written on: 25/11/2013 by GrumB (8 reviews written)

These shirts are advertised at £65.

The one my wife bought for me was my first experience of Rohan clothing. It seemed comfortable, practicable, and warm, if somewhat pricey - but after just one wash I found I had to take it off over my head. The stitching at the side of most of the buttonholes was detached so that I found I had put the the buttons through between the stitching and the material and couldn't get the buttons out!

Saintly wife restitched them all properly. I rang Rohan about it (of course I'm not their customer) and sent them a photo.

They offered a £10 gift voucher, their words clearly implying that they felt they didn't need to take it back because it had now been repaired.

Presumably they reckon she has accepted the goods by carrying out the repairs, and legally they are probably right.

But as I see it this means Rohan are happy to sell shirts with defective stitching and let their customers fix them. They also think its better to find new customers than to have happy ones. Have they missed something, I wonder.

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Grumb's Response to GrumB's Review

Written on: 26/11/2013

I asked Rohan to tell me if they thought this review was unfair, and they then agreed to replace the shirt.

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Grumb's Response to GrumB's Review

Written on: 24/01/2014

This is my second comment on my own earlier review. Rohan replaced the earlier Sentinel shirt, but the replacement is now starting to suffer from the same problem with buttonhole stitching. Rohan have cut the price drastically but my advice is to leave well alone.

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