Passed from pillar to post when their system doesn't work.

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Monsoon
★★☆☆☆
1.9
From 92 reviews
21.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

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M1ssSparkle's review of Monsoon

“Passed from pillar to post when their system doesn't...”

★☆☆☆☆

written by M1ssSparkle on 30/08/2023

I am sent emails and check my account, which tells me I have vouchers to use up as I spend a lot of money in Monsoon. Not for the first time, my VIP card wouldn't work in the store, and I was told to call customer services, whose only response was they didn't know why it was wrong and to take more time out of my day to write a letter of complaint. They are charging premium prices (some of their ranges are hundreds of pounds for a dress) and yet they provide shocking customer care.

  • Quality of service

  • Layout of shop

  • Value For Money

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