Avoid! Never again.

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★★☆☆☆
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  • Quality of service

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AleshaOS's review of Karen Millen

★☆☆☆☆

“Avoid! Never again. ”

Written on: 04/05/2022 by AleshaOS (1 review written)

Fine if you get the order right. Worst returns service ever. Quality is definitely not the KM we remember. Ordered 1 coat and 5 dresses. I'm a size 10-12 (10 in most shops but 12 in KM). Coat was more like a big 16. One dress was completely see-through. One had threads hanging off everywhere and the worst rough synthetic fabric. One dress was a size 14+ and far longer than the measurements or pictures. Only kept two dresses from entire order. Emailed returns to let them know at around 20 days I had not received a notification that the return was received (advised in returns policy should receive notification email at 18 days) and the tracking company had it as arrived. Advised would not even look in to it until I had no confirmation at 29 days. Requested again that maybe they could just check the system, make a quick call, etc.. Told no, they would do nothing until after 29 days. At 31 days no sign of anything so emailed them. Will see if they can be bothered doing anything now. 100% certain never ordering from again. I've had better quality and Customer care from Shein!

  • Online co.uk

    Branch Visited

  • 1 coat, 5 dresses €420

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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