Items not recieved on nominated day

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Gavine134's review of George at Asda

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“Items not recieved on nominated day”

Written on: 07/08/2020 by Gavine134 (1 review written)

I ordered items and paid for them to be delivered on a nominated day which was Thursday 6th August. The items i bought where to be used for a funeral on Friday 7th August (someone i haven't seen for months due to covid19. On 6th August (the day i paid to recieve the items) i recieved an email to say my items would NOT be delivered on my nominated day. I phoned Asda George and spoke to someone and i had to ask the man on the phone 6 times could i speak to a manager, finally i got someone but soon found out it wasn't a manager but a Supervisor, i then asked the Supervisor to put me on the phone to a manager. Finally i got a manager on the phone. I was on the phone for over 1 hour and 50 minutes and spoke to 3 people. I didn't get anywhere with them, after all that time on the phone i was told i would get a call at 8am on Friday 7th, i didn't recieve a call so i phoned them myself and spent another 40 minutes on the phone (so altogether nearly 3 hours in 2 days) to be told i would recieve my parcel today (which is too late). I was offered my delivery charge back on the Thursday and the was told the same thing on the Friday. They offered me £10 E-voucher to use online at George but after all i have been through with the calls and the stress and upset this has caused and i felt like they just didn't care what had happened. I will NOT shop at George again if this is how they treat their customers! It is disgusting!!!

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