Called repeatedly for 3+ months for refund; still waiting

I really wanted to like this store, but their US/UK customer service made it impossible. I bought a couple dresses from the company at a store in the US, and ordered a sweatshirt online, but then realized that neither of these items really fit very well. I called the company, who sent me a return receipt, and instructed me to mail all the items in. A month later, when I still hadn't received a refund, I began calling and emailing the store - every time, not getting a straight answer, and getting passed off to someone else in both the US and UK offices. Finally, after at least ten emails and at least ten phone calls, and three broken promises throughout that I would be receiving all the money within 48 hours, I found someone who said they were able to refund the money (but not with the sales tax). I still haven't received the money, and after reading other reviews from several customers who encountered the same problem, I begin to worry I never may see this money again.

I really wanted to like this company, but after this innumerable process of having to schedule a recurring time every week in my calendar to call the company and get a refund, I cannot bring myself to order from this company again.