Not recommendable at all. AVOID

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FrankieFrost281's review of Merry House Cleaners - www.house-cleaners-london.com

★☆☆☆☆

“Not recommendable at all. AVOID”

Written on: 16/08/2019 by FrankieFrost281 (1 review written)

Unprofessional, unreliable, terrible customer service. This agent charges a month of agency fee in advance of the service. We asked for a regular cleaner (same cleaner) to clean our flat on a weekly basis. Every week the time and date were changed in last minute. We were sent a different cleaner every week. One week the cleaner arrived 3+hours late with no prior notification. We cancelled the service after 3 weeks of service. The agent refused to refund week 4 undelivered service. Very unprofessional and unreliable agent. Cleaners have very basic skill. Worse is the agent which broke our agreement given undelivered service. Avoid this agent.

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