Item: Kingsmaid Domestic Cleaning - www.kingsmaid.co.uk
Rating: 1

KatelynDonnelly55's review of Kingsmaid Domestic Cleaning - www.kingsmaid.co.uk

“DONT USE!!!”

★☆☆☆☆

written by KatelynDonnelly55 on 10/01/2015

DO NOT USE THIS SERVICE!!! They DO NO'T do a complete job as requested and promised and they DO NOT provide any feedback or explanation as to why certain areas may not have been cleaned to a satisfactory standard. As a busy young man aware of my dislike to cleaning, I booked a 3 hour cleaning session with this company (which I believe is ample time to clean a 1 bedroom apartment which has a regular clean fortnightly so isn't particularly dirty) as a last THOROUGH clean as I was moving out of my apartment (guess they didn't quite understand thorough). They attended and advised they had completed this to the level of standard required- I had previously ensured they were aware of specific areas that may have needed more attention. I have since been charged by my estate agent for areas of the apartment being dirty e.g. the toilet being left with dirt marks-surely that is the basics of cleaning?! On receiving the pictures to highlight the dirty areas I called Kingsmaid Domestic "Cleaning" to which I got a very uninterested response and point blank refusal to refund even part of the charge. They weren't even willing to look at the pictures or discuss the matter further. Absolute artists that need to look up the definition of CLEANING! I'm a big fan of giving people a chance to rectify matters however as they are the least bit interested I am having to regrettably write a VERY UNSATISFACTORY review on here and WILL be creating a website to convey this, making sure other innocent people don't fall guilty of being charged for such poor service...as a web designer I WILL be making sure this comes up on Google for anyone searching for Kingsmaid "Cleaners" or cleaners in the area they cover.

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Kingsmaid's Comment

Written on: 17/01/2015

Mr Gill you were advised at the time of booking that at least 6 hours was needed to complete all the areas you had requested, this was followed up in writing. You informed us that you only wanted to book 3 hours. It was made very clear to you verbally and in writing that you were booking a block of time and that the cleaners would work hard within that time but if insufficient time was booked then not all areas would be completed. When the staff arrived at your property we contacted you again to explain that due to the condition the property was in not the clean could not be fully completed in the time booked. You still said you only wanted 3 hours. We also advised, as you later acknowledged that your oven was in such a bad state that you needed our separate oven cleaning service. The other area you complained about was your toilet, which as we have already explained to you is old and pitted and could not be cleaned any further, you really need to replace it! You did not inform us (despite us asking you about these areas needing excessive attention, the only area you stated needed special attention was the floors (agreed, they did!) which you have stated were fine after the clean. The staff worked very hard for the time they were there, are you really suggesting they should have worked beyond the time you booked and paid for because you refused to book enough time?

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