Helpling - www.helpling.co.uk Review

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AB1880's review of Helpling - www.helpling.co.uk

★☆☆☆☆

“We had an extremely traumatic experience after our...”

Written on: 16/02/2018 by AB1880 (1 review written)

We had an extremely traumatic experience after our first cleaning session with Helpling.

A week after the cleaning by the Helpling cleaner, we realised that two of our expensive watches (total value £2700) were missing. The watches were always kept safely in their boxes and were difficult to even spot unless someone was in their close vicinity such as the cleaner.

We also filed a police complaint but the police said that without any CCTV footage of the crime being committed they couldn't prosecute anyone.
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We called Helpling repeatedly for any updates on their "internal investigation" but they kept dragging the issue without any resolution offered. At this point, they also claimed that they were just matching cleaners with customers and the cleaners were NOT their employees!!

We argued that there was a similar theft incident reported in 2017 where the company had actually offered to partly compensate the customer but Helpling said it was for a different company - Hassle.com (By the way, Hassle was acquired by Helpling in 2015).

The company's response to the incident throughout has been completely shabby and standoffish. We were very conveniently not informed about the fact that the company has "NO THEFT INSURANCE" when we made the first booking despite asking repeatedly about cleaner insurance. They just mentioned a liability insurance to cover damages above €350.

We have tried our best to mediate a solution with the company but they don't seem to care about the customer's loss and are looking only at their bottomline at the cost of customer trust. We would have been happy had the company at least tried to recoup a part of our loss rather than dishing out their standard legal gibberish. This has unequivocally been the worst experience we have had with any service company where they send unvetted people into our homes and wash off their hands conveniently when there is a loss of property.

Bottomline: Please use Helpling at your own risk since you might get hoodwinked as we did if you end with the "wrong" cleaner. The cleaners apparently seem to know as much about the lack of evidence/prosecution issue in such cases and the brazen ones can do the trick leaving you with a big hole in the pocket. Do not expect HELPLING to help at all. The name is a misnomer!

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