Ordered on 20th November still no letter trying to get answers to why it hasn’t arrived is impossible

I just had to write a review. The kids loved the letter My Mrs couldn’t work it out either. She kept asking how Do they know what the kids want and who they ply with at school. Mental! Great Christmas letter. Came all the way from Lapland in 5 days Love it

Ordered through groupon 3 letters 28 th November ., Santa too busy to send blaming postal strikes seriously , contacted whic got a reply to say they would send finally got two January 8 th waste of money waste of time , not only failed me but failed the children ! Since sent emails from xmas no response obviously on holiday with proceeds !

Very disappointed as did not receive this letter. It's now Jan 1st and still no letter. My son is only 1 but it would of been special to get it in time for Christmas

I’ve used this for my nieces and now my own children every year for the last 11 years. Great service and never fails to deliver. Thoroughly recommend.

My 6 year old grandson was so thrilled with his nice certificate and letter. I don’t have a lot of money to spare , but this is one good quality letter that I can afford. Thank you to all the little elves keeping Father Christmas’s dream real .

Ordered Santa's letter again this year for the fifth successive year.He never fails to deliver it promptly and has now become part of the run up to Christmas.The personal message in the P.S. is a nice touch and the whole experience is exciting and very efficient. The only disappointment this year was the chocolate bar which I couldn't find on the options.Great product.great idea, definite value for money and the recipient of my letter,who is 49 years old, looks forward to Santa's letter!

I ordered my letters 2 weeks ago and they arrived the day after ! Super prompt delivery , beautiful letters and certificates my girls loved them ! The activity packs are amazing and the stickers are a lovely addition as well. This is the second time ordering from you guys and I will definitely be ordering next year too. I have also recommended you to friends and family Thank you very much x

My son, who is 3, was so excited to get a letter in the post from Santa. He was so excited that Santa knew is name, where he lived and what he wanted for Christmas. He also loved the huge sticker. Everywhere we went he told people about his letter. Would definitely buy again in the future

Since my granddaughter was born 7 years ago I have got a letter sent to her. She is over the moon to receive a letter from Santa every year. Not sure how much longer she will believe. She loves the fact that Santa knows her name, what she wants as presents, what she left out for Santa and the reindeers. She is always over the moon that she is on Santa’s good girl list. I like the fact that she gets a certificate as well. I am extremely happy with her letter she receives every year. Worth the money to see her lovely wee face light up telling me all about her letter.

This was amazing and my granddaughter believed everything lol. I have also blogged about the whole experience

The children were absolutely made up , our 8 yr old son was totally in belief that this was a reply from his letter , keep the Christmas spirit alive

This is a great service! Evetyone concerned talks about it and for a little one to have a mailed letter arrive from Santa is really something for them! Super job and very well produced! Its a great idea!

Worth the money to see kids faces . The letters are well presented and night quality, the kids faces Beaming with joy when they arrived. Post was good . 1 minor annoyances is that even after you have bought them they continue to email you daily to buy them. But in the whole this is a five star product that the kids love.

My Grandkidd lioved their letters

I have used this company for several years now due to the quality of the letters, the ability to personalise convincingly, convincing postmark and reliability. There are cheaper options but when your 9 year old starts to have doubts then you need the letter to work! The good child certificate is a fab bonus too. Would definitely recommend.

Lovely letter and great to be able to add your own personal message. As we had visited lap land before Christmas and my son posted his letter in the Lapland mail room, this made it even more magical. I will be ordering from here every year now and would highly recommend!

Two arrived on time, one got lost but after complaining they sent another which duly arrived. All three granddaughters over the moon! Will do again next year. Happy new year!