Charged us for their failed delivery

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JustMyThoughts's review of Fertility2u - www.fertility2u.com

“Charged us for their failed delivery”

★☆☆☆☆

written by JustMyThoughts on 13/01/2022

Their delivery driver didn't ring our door bell or flat buzzer, and being the top flat of course I didn't hear them knock on the street entrance door, if they actually did. So they failed to deliver the order and now they're charging us £15 to have it redelivered.

Customer service was unhelpful, just said it's our word against them so we have to pay up to get our order.

If they fail again tomorrow I will have to ask our clinic to use another service.

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