Terrible service

Terrible service do not use. As a desperate IVF patient I was trying to source some medication with an abroad prescription. I followed the details and got a quote and I was receiving email replies within an hour from someone in customer service until......I paid. The minute I paid I could not get a reply and when I tried to call I was on hold for 20 minutes. My medication came up to a total of £62 and then when it came to delivery I had a choice of £60 for delivery on Tuesday (I was ordering on a Friday) or £80 for a Saturday delivery. The delivery charges are extortionate but I was desperate for the medication so I select the Saturday delivery and paid more for deliver than I did my medication. I then get a generic email after my payment had been taken saying that I had to select a delivery date but the next delivery date was Tuesday. But I had paid extra for next day! I sent numerous emails and got no reply and I rang numerous times and was on hold and then I finally got in touch and cancelled my order due to the terrible customer service and taking my money when they knew they couldn’t deliver next day. I would not recommend anyone to use them.