Stay away

Click here if this is your business
47.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Click here if this is your business

PumpkinTV12's review of Express Chemist

“Stay away”


written by PumpkinTV12 on 14/08/2023

I ordered £64 worth of goods from France but my parcel got held at the French customs. As I was unable to provide the documentation that customs required, I asked for my parcel to be sent back to the UK. I notified Express Chemist who assured me I would be getting my money back once they had received the items. I was told weeks later that Express Chemist had received the parcel but that I would not be getting my money back as “unfortunately the temperature in France during this time exceeded the manufacturers recommended storage temperature of 25°C” and, because of this, they are unable to sell on the items I had requested (Cuprofen, paracetamol and decongestant nasal spray). Additionally I was then told they are unable to accept the return of the Paracetamol Capsules & Cuprofen Tablets as these are a P (pharmacy only) medication.
I was not aware of any of this before placing my order.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0