Does their customer service really exist?

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ClarePruitt401's review of Boots

★☆☆☆☆

“Does their customer service really exist?”

Written on: 20/08/2021 by ClarePruitt401 (1 review written)

Boots customer service could seriously compete in a race for worst customer service in the UK. Have you ever tried to phone them? If you have, you are probably still on the phone hoping to get hold of them as I have not met someone who has managed to contact them yet. I was charged twice recently for a purchase at one of their local store and my bank asked me so kindly to contact them (see my review about Barclays’ not so excellent customer service) but spending money and time on the phone is the only thing you can get out of their customer service. Will I ever get my refund? I will keep you posted!

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