an hours wait!!!

last night myself and a friend went out for dinner and a catch up, we chose brewers fayer in bicester, the night started out great we picked a table and ordered our food, our starters were bought out in good time and tasted yummy. our waitress collected our plates and asked if we had ordered mains we said yes this was at 20:45........we proceeded to wait for out mains at 21:30 we were then asked again if we had ordered mains we again said yes!!! at 21:45 our main courses were bought out to us, when we recieved our food the chicken was burnt, the chips were either undercooked or overcooked and the salad was brown! we had been offered free puddings as good will but after waiting an hour for our food and the state of the main there was no way we were going to wait around for pudding!!!!! i wasnt impressed with the place and felt as if the had just forgotten us, people were coming in AFTER us and had had their starters and mains in the time it took for us to just get our mains!!!!