Swann CCTV Reviews - www.swann.com

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  • Ease Of Use

  • Ease Of Installation

  • Image Quality

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Latest Reviews

★☆☆☆☆

“Awful customer service (don't reply) very poor quality”

Written on: 14/06/2019 by higwayman (1 review written)

Brought this as a neighbour had one and was pleased with it. Brought the 8 channel DVR and 4 cameras so I could add to the system later. Night vision is very grainy and totally useless even with street lights and porch light on. Got 2 cheap cameras on ebay that were much better. Set to display 4 cameras but keeps changing to 8, annoying as it's connected to my TV downstairs, so I can switch to cctv channel if I hear anything or someone's at the door. Showing 8 cameras images are half the size… Read Full Review

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★☆☆☆☆

“Non Existent Customer Care!!”

Written on: 14/11/2017 by Wenlockedge (1 review written)

Although Swann products are competitively priced, with a comprehensive range please take heed of my and many others experience of Customer care, which is anything but!! The signs of a quality product is also judged by the Aftersales Care. When I found one of my cameras was letting water in I contacted Customer Care to arrange a replacement. Even though I contacted the UK number I was immediately transferred to a foreign call centre and had difficulty understanding his English. I was told… Read Full Review

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★☆☆☆☆

“After sales service”

Written on: 04/07/2017 by STRUGGLING (1 review written)

I have had my system for a year and three quarters(out of warranty),yet I am experiencing problems with the system(there is NO curser to direct me to vital points in the system), the back up is diabolical as they are unable to direct me to service operators in my area, More or less its, OUT OF WARRANTY NOW THROW IT IN THE BIN AND PURCHASE A NEW ONE,great after sales THANK YOU VERY MUCH SWANN… Read Full Review

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★☆☆☆☆

“Terrible support”

Written on: 26/12/2015 by kokomorbt (5 reviews written)

Hardware works well, but it is difficult to figure out which of their many iPhone apps to use with specific equipment, the documentation is very poor, and Swann support takes many days to reply to queries. When they did finally reply, they gave me advice about Android phones when I clearly stated "iPhone"… Read Full Review

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