Awful customer service (don't reply) very poor quality

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  • Ease Of Use

  • Ease Of Installation

  • Image Quality

  • Value For Money

higwayman's review of Swann CCTV - www.swann.com

★☆☆☆☆

“Awful customer service (don't reply) very poor quality”

Written on: 14/06/2019 by higwayman (1 review written)

Brought this as a neighbour had one and was pleased with it. Brought the 8 channel DVR and 4 cameras so I could add to the system later. Night vision is very grainy and totally useless even with street lights and porch light on. Got 2 cheap cameras on ebay that were much better. Set to display 4 cameras but keeps changing to 8, annoying as it's connected to my TV downstairs, so I can switch to cctv channel if I hear anything or someone's at the door. Showing 8 cameras images are half the size and have to go upstairs every time to reset. Recently HDMI output stopped working so tried another TV and cable. Emailed Swann several times and no reply. Tried 2 security specialists to see if it could be repaired. When they learned it was Swann they suggested I bin it and told me they had replaced many Swann products and were less than complementary about the product quality and service. Neighbours DVR has now stopped working and just out of warranty. Wish I'd seen reviews before buying.

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