Buyer Beware

The Rug Seller Reviews - therugseller.co.uk
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AnselBelanger's review of The Rug Seller Reviews - therugseller.co.uk

“Buyer Beware”

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written by AnselBelanger on 20/02/2024

We placed an order for a Turtle Mat on 24 Jan from The Rug Seller. We used Amazon Pay for the purchase. There was no indication on their website that the mat we wanted would not be dispatched within 5 working days. However, with nothing heard by 12 Feb we contacted The Rug Seller, via Amazon Pay, and asked for an update; to be fair they did respond by the next day to tell us that our mat was en route to their dispatch warehouse and that we would be updated by the end of the week, which would have been 16 Feb.
Yet again The Rug Seller went all radio silence on us so on 19 Feb we emailed them directly and asked for dispatch and delivery details by no latter than 20 Feb (the 21 Feb will have been 4 weeks from the order date).
Again to be fair they did respond on the 20 Feb, but only to advise us that the forecast for delivery to their warehouse was now 11 Mar, six and a half weeks from the order, and still no actual forecast as to when we will receive our purchase.
So order cancelled and we await our refund.

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