First Floors Reviews - www.first-floors.co.uk

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★★★☆☆
3 / 5
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Latest Reviews

★☆☆☆☆

“Awful aftercare. No taking responsibility for fixing...”

Written on: 17/03/2022 by Churchill7 (1 review written)

Do not recommend using. If you do use please make sure you have clear documentation about what the process is if there are any problems with your carpet and what warranties there are. We bought carpet for the whole of the upstairs of the house and love the carpet, however due to how it was fitted there edges have started becoming frayed and unravelling. After raising this with him, he would not take any responsibility and tried to shift the blame saying it must have been our hoover that caused… Read Full Review

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★★★★★

“Excellent flooring company ”

Written on: 02/05/2017 by Lindsayhandcock (1 review written)

Cannot recommend this company highly enough. Staff very knowledgable and helpful- brilliant value for money, very tidy and efficient. The showroom is the best there is being able to take the whole family in comfort and have a drink whilst looking at samples. Parking was easy and the showroom easy to find. If you're looking for quality, value for money and all the help needed look no further. A huge variety of flooring to choose from to suit every price range including the best quality… Read Full Review

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★★★★★

“Highly recommend”

Written on: 02/05/2017 by IanC1010 (1 review written)

Visited First Floors in December and had a carpet fitted throughout my hallway and stairs. From start to finish I found the staff helpful, friendly and informative - there was an issue with the manufacturer getting the product I wanted but they managed to solve the issue and my carpet was fitted in time for Christmas by the person I dealt withwho was very professional and tidy. Wouldn't hesitate to recommend and have now placed another order for my kitchen. One thing I did think that they… Read Full Review

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★☆☆☆☆

“To be avoided. Dire after sales service and incompetence.”

Written on: 05/01/2017 by RCT4 (2 reviews written)

Had £3400 worth of wooden flooring laid by First Floors of Giffnock, Glasgow in November 2016. The fitters, McLeod Flooring, whilst cutting hardboard, managed to cut right through to the carpet beneath and left a 21" cut in a perfectly good carpet. The fitters left without mentioning that they had damaged the carpet. The damage could not be missed and they must have seen it. Further to the above, some joinery work was shoddy with loose fitting timber parts that could be pulled away from wall… Read Full Review

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