Awful aftercare. No taking responsibility for fixing problem

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Churchill7's review of First Floors - www.first-floors.co.uk

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“Awful aftercare. No taking responsibility for fixing...”

Written on: 17/03/2022 by Churchill7 (1 review written)

Do not recommend using. If you do use please make sure you have clear documentation about what the process is if there are any problems with your carpet and what warranties there are. We bought carpet for the whole of the upstairs of the house and love the carpet, however due to how it was fitted there edges have started becoming frayed and unravelling. After raising this with him, he would not take any responsibility and tried to shift the blame saying it must have been our hoover that caused the problem or our doors being too low. I've since had advice from one carpet shop and a carpet fitter who have advised our door height is perfect and the issue is how it was fitted. He would not agree to get someone to even look at the issues never mind fix the issue. I'm currently raising a call with Citizens advice. So in summary whilst everyone at first floor did seem genuine and friendly when I was buying, if you have any issues after fitting you will find a completely different attitude.

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