Carpet Right Reviews - www.carpetright.co.uk

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Latest Reviews

★☆☆☆☆

“Carpet Wrong - useless on line ordering ”

Written on: 22/11/2021 by MylaWatson88 (1 review written)

Dont trust Carpet Right 'online' - shocking service, never again !!!! A warning to others thinking of ordering via Carpet Right on line - DON'T ! We ordered laminate flooring towards the back of Sept on a 14 day delivery and we've finally now had to ask for our money back after 2 months no show ! A shocking service. Told stock had finally arrived a couple of weeks ago and DHL were booked in and when it didn't arrive told sorry we haven't got the stock !! Its wasn't DHL's fault as we initially… Read Full Review

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★☆☆☆☆

“CARPETRIGHT ABOUT AS USEFUL AS A CHOCOLATE TEAPOT!!”

Written on: 21/11/2021 by Abbott78 (1 review written)

CARPETRIGHT HAVE NO CUSTOMER SERVIVE EXPERIENCE WHAT SO EVER.... SALES EXPERIENCE YES BUT THEY'RE AFTER SALES IS ABOUT AS USEFUL AS A CHOCOLATE TEAPOT!!! When we went to the store everything seemed great until the fitting date.. After ordering the carpet we decorated our children's rooms so once yhe fitting date came that was the last piece of the jigsaw however on the day of the fitting we were told that additional things were required of which they could do but would be charged or we could… Read Full Review

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★☆☆☆☆

“Was there anything else that could go wrong? ”

Written on: 08/11/2021 by Annieh4 (1 review written)

Chose carpet and paid in August. Should be fitted in 2-3 weeks. After 6 weeks contacted them - they only have one part of the carpet - not the second. Should have by next week. Two weeks later no carpet. Can’t get it now - can you chose another one from our offcuts? Then we can get it fitted quickly. Oh dear, no spaces for fitting for two weeks. Eventually fitting booked for early November, first appointment of the day. 5pm he arrives. Fits carpet in a mad hurry and very badly. Damages newly… Read Full Review

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★☆☆☆☆

“Will use them again ”

Written on: 05/11/2021 by Lesley.bella.1913 (1 review written)

Will never use them again I ordered my carpet on the 6th September and paid £786 up front. I was told it would take 2-3 weeks for the carpet to come in stock which wasn't a problem. I called on the third week to see if I could arrange delivery and fitting but the carpet wasn't in stock and was told they'd call the following Friday which they didn't so I cased them up and was asked to to called again they'd call me. By this time it have been 6 weeks so I emailed them no response. I called them… Read Full Review

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★★★★★

“good service all round”

Written on: 04/09/2021

very happy with carpet even though it was one of the cheaper range, made to look even better by brilliant fitting by C… Read Full Review

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★☆☆☆☆

“POOR QUALITY CARPET. ONLY A 5 YEAR WARRANTY”

Written on: 26/08/2021 by AntonioRoth (1 review written)

Terrible quality carpet. The first time it was fitted it shrunk within weeks and had to be refitted. Then it came away from the grippers and the carpet is rucking up Carpetright say they cannot do anything as there is only a 5 year warranty and re-stretching it may damage it further. Total waste of money. Get any warranty promises in writing. READ THE REVIEWS AND AVOID CARPETRIGHT!… Read Full Review

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★★★★☆

“Thank You Carpet”

Written on: 20/08/2021 by Nadvi (16 reviews written)

Our new carpet was placed today, and it looks fantastic. Thankyou, Carpet Right, your excellent service, and setup was excellent… Read Full Review

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★☆☆☆☆

“Don't go there!!”

Written on: 17/08/2021 by POsborne50 (1 review written)

Before the actual sale everything was fine. Once they have your money, if anything goes wrong (and in our experience many things did!) they are hopeless. One word of advice if you are thinking of buying ANYTHING from Carpetright....DONT! We will NEVER go there again… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Missold product and awful customer service.”

Written on: 07/07/2021 by freddylem (1 review written)

We bought a bed in-store from Carpetright where there are massive signs advertising their 60-day comfort guarantee. At no point in buying the bed were we made aware that we had to buy a mattress protector to be able to eligible for the 60-day comfort guarantee. The bed was not very comfortable so we decided we'd try to return/exchange for another bed. We were told that we could not return it without the mattress protector. The gentleman at Carpetright was extremely cold and unhelpful. He… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Do not use online order system”

Written on: 10/03/2021 by Jonnydennis88 (1 review written)

If you want a stair/hallway carpet do not use the online order system. Due to Covid we could not go to the shop so decided to order online. I measured the area of the steps and hallway. Put it all in a to scale diagram to make sure it all came out of a rectangle. Also added the extra amount the website said to and I was fully confident you could easily fit everything. I added the underlay and gripper that was auto calculated from the measurements. The when the fitter arrived they immediately… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Do not go near the company!!!!!!!”

Written on: 13/10/2020 by Carpet1981 (1 review written)

Do not go near the company, especially the East Sheen store. Carpet ordered in March 2020, still waiting for final pieces to be fitted - latest is that the warehouse has ‘lost’ the carpet that had been cut to size. Catalogue of errors. Initial misquote (wildly different to what we ended up paying), delay upon delay, service riddled with incompetence, customer service null and void. Even the fitters (3rd party contracted) are at a loss. Everyone has a bad day but this has become laughable… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Totally disappointed and shocked ”

Written on: 24/09/2020 by iwish (1 review written)

I am so disappointed and shocked by the way we are being treated. We ordered our carpet on the 31st August and were promised that the bedrooms would be fitted to allow us to move into our new home. The original fitting date was the 17th September - this was cancelled the day before, then we were promised the 22nd September, this was also cancelled. As you can imagine we were very upset with the service we had received, twice this week we have been called by someone from the Farnham Branch… Read Full Review

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★☆☆☆☆

“Awful Experience Go Elsewhere”

Written on: 22/09/2020 by Gabby26 (1 review written)

Pontypridd branch: Awful experience. Elderly pensioner spends hard saved money to buy a carpet. Carpet was cut too short. Fitter and manager extremely rude and incompetent. Manager could not sort out the issue for 2 weeks, this was after we contacted customer service and the CEO, and after numerous phone calls. CEO ignored 2 emails. Had to chase customer service up. Disappointing experience of dealing with unprofessional people. Would never use this company again… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Lack communication and no customer respect”

Written on: 15/09/2020 by Bigglesjesse (1 review written)

purchasec 3 carpets took 4 weeks to arrive then lounge carpet was incorrectly sized. Store agreed to sort replacement but unless we called no contact for 4 weeks. Had to raise a head office complaint 1st one not registered 2nd was at which point became clear manager knew carpet was out of stock but hadn't thought to offer a similar product until we suggested it. Managers attitude was at least you have a carpet Another 4 weeks finally carpet arrives fitting agreed fitter then coukdnt do it… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“No customer service, useless company”

Written on: 20/07/2020 by Stevo9999999 (1 review written)

Fitter was rude and slagged off Carpetright himself before trying to make extra charges. No customer service, store couldn’t manage anything more lies false promises more fitting dates More inconvenience, head office don’t reply to phone or e mails A company like this shouldn’t be on the high street, no customer care or an apology Useless my advice is buy elsewhere… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Communication head office”

Written on: 16/07/2020 by Garywatt (1 review written)

Non existent communication from head office. Phone message on head office ands phone asks to send e mail. Had no reply to my complaint over 3 weeks ago. No response to any of my numerous chase up e mails. Non existent communication from head office. Probably put blame on Covid 19! If they do indeed eventually show some business courtesy… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“AVOID AT ALL COST”

Written on: 02/07/2020 by KonnerHolbrook (1 review written)

Avoid at all cost. bought lino from Slough Branch in early March, however, needed a refund with fittings due to the COVID19. emailed, called the branch and customer services, promisses made but still no payment after 3 months. Blame made on new system and everything else, dreadful aftersales service… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“awful experience, never again”

Written on: 27/02/2020 by Donte474 (1 review written)

dreadful service, messed up delivery twice, no-one contacted us to let us know. carpet arrived damaged and had to be sent back carpet eventually fitted is faulty with line faults in the fabric. company unwilling to compensate for lost time and cost to move furniture (assembled wardrobes and bed)if carpet has to be replaced. staff defensive, unresponsive, unsympathetic and no care for customer whatsoever. in future i will order carpet from online retailer and arrange own fitter, much better way… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“POOR SERVICE”

Written on: 13/02/2020 by Cameronqx204 (1 review written)

STORE MISSED DELIVERY DATE, DID NOT INFORM US CARPET HAD NOT ARRIVED , NOR TOLD THE CARPET FITTER WHO WAS EXPECTING TO TURN UP TO FIT CARPET. I HAD TO CONTACT STORE TO FIND OUT WHY THEY HADN'T COME RE-SCHEDULED FITTING FOR 3 DAYS LATER ONLY FOR SAME THING TO HAPPEN AGAIN! STILL NO CARPET, LOST 2 DAYS WORK, EVENTUALLY CARPET FITTER RANG TO SAY HE HAD THE CARPET BUT IT WAS NOT FIT FOR PURPOSE AND WAS BEING SENT BACK! STILL WAITING TO HEAR WHEN CARPET WILL ARRIVE NO COMMUNICATION FROM THE STORE… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Terrible customer service ”

Written on: 27/01/2020 by CHutchison (1 review written)

DO NOT PURCHASE A CARPET FROM HERE! WORST CUSTOMER SERVICE I’VE EVER RECEIVED! We recently purchased 3 carpets for bedrooms in our house. We spent £2000 on these carpets. After the carpet fitters left I noticed they had damaged the end of my sons bed and there was a large chip of wood lying on the floor. Worse of all though when my daughter turned her TV on ( which was attached to the wall) that evening there was a huge crack across the screen which was not visible when the TV was turned… Read Full Review

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