Absolutely terrible - avoid at all costs!

Carpet Right - www.carpetright.co.uk
19.0% of users recommend this
  • Value For Money

Boy's Name173's review of Carpet Right - www.carpetright.co.uk

“Absolutely terrible - avoid at all costs!”


written by Boy's Name173 on 12/12/2022

Terrible from start to the long drawn out bitter end.

When you enter Gallows Corner Store (and this was my mistake walking in the door in the first place) you are greeted with fake smiles and talk of how good your new flooring is going to look.

I was then required to sign 3 finance agreements as the Gallows Corner store kept messing it up.

Then I was called by the store manager who told me that owing to their mistake, they had left out the costs for the underlay and would I mind spending another £200 to pay for their mistake as they wanted me to go halves on their mistake!

I then arranged with the fitter to screed the subfloor before the new product was installed by their fitter who was "the best at what he does" only to find he turned up at 10:50 without screed then left my house to purchase screed only to come back nearly 2 hours later then leave my house at 15:00.

He then went on to say he couldn't screed the floor because of the condition of it and that they should have sent him out to survey the job in the first place.

He then said "This is going to cost a lot more, a lot lot more" after agreeing the screeding costs with Carpetright.

During the installation my freshly painted walls now have dirty hand prints all over them, the under stairs cupboard door got broken when they took it off and they left coffee cups, empty bottles of water and all the rubbish for me to clear up.

The beading around the edge of the flooring - missing
The chrome bar that separates the flooring in the hall from the lounge - missing.

I cannot stress enough you should avoid Carpetright all together. You will end up paying so much more than you bargained for and the service is appalling.

Date of experience: November 26, 2022

  • Vinyl


  • Value For Money

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